Job Description

Introduction:

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At Mercedes-Benz Berwick, Brighton, Waverley and Mornington, we're more than a dealership network—we're a legacy of excellence. As Australia's highest-volume and most-awarded Mercedes-Benz dealership group, we have proudly earned Metro Retailer of the Year and Circle of Excellence honours for more than a decade.

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Due to continued growth, we're seeking an experienced Warranty Officer to assist with warranty administration and processing claims. In this role, you will travel across our four Mercedes-Benz dealerships.

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Why Join Us?

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- Competitive salary package plus commissions, negotiated based on experience
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- Opportunity to work with a globally recognised luxury automotive brand
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- Exposure to multiple dealership service department teams
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- Career development opportunities within a large automotive group
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- A friendly, inclusive and supportive workplace culture
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- Stable, long-term career opportunity with an industry leader
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- Patterson Cheney group discounts in Sales, Service, and Parts
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- Bunnings Power Pass discounts
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- Work with Victoria's most awarded Mercedes-Benz dealership group
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- Luxury dealership environments and premium facilities, working with a great bunch of people.
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Description:

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About the Role

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This is an on-site position that can be based at Mercedes-Benz Berwick, Waverley or Brighton, with regular travel required to support all dealership locations, including Mornington.

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Reporting to the Aftersales and Service Managers, your responsibilities will include:

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- Processing warranty claims and ensuring accurate documentation and submissions
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- Liaising with Service Advisors,



Technicians and Parts Departments to gather warranty information
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- Monitoring claim progress and following up to ensure timely resolutions
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- Maintaining accurate records of approvals, rejections and reimbursements
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- Remaining up to date with Mercedes-Benz warranty policies and procedures
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Skills and Experiences:

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About You

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To be successful in this role, you will bring:

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- Previous experience in dealership warranty administration
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- Mercedes-Benz, a luxury automotive brand, is highly regarded
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- Exceptional attention to detail and accuracy
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- Strong organisational and time-management skills
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- Excellent communication and stakeholder management skills
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- Strong computer literacy and experience using dealership systems
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- A current driver's licence and willingness to travel between sites as required
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There is no closing date for this position. This is a high-demand role, and applications will be reviewed as they are received. The position will be filled as soon as the right candidate is identified.

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The successful applicant will be required to undertake a National Police Check.

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Mercedes-Benz Berwick, Brighton, Waverley and Mornington are proudly part of Patterson Cheney Cars and Trucks, one of Australia's largest family-owned automotive groups. Operating since 1915, Patterson Cheney employs approximately 1,000 team members across a range of leading automotive brands, including Mercedes-Benz, Toyota, Isuzu UTE and major truck franchises.

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As an equal chance employer, we welcome applications from all suitably qualified candidates who have the right to work in Australia.

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We value diversity, inclusion and the principles of our independent family-owned business.

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📌 Warranty Officer (Williamstown)
🏢 Patterson Cheney Cars and Trucks
📍 Williamstown