Reporting to: Executive General Manager – Member Experience
n
Are you a visionary leader ready to shape the future of member experience, brand, and growth?
n
MIPS is seeking a dynamic and strategic Market Development and Member Engagement Lead to lead our member acquisition, retention, and engagement strategy. This is a high-impact role driving business development, portfolio strategy, and brand reputation—delivering sustainable value for our members. This is a newly created role sitting in our SLT.
n
What You'll Lead a Team of Professionals Responsible for
n
n
- Member strategy, experience, and portfolio management
n
- Business development and account growth
n
- Brand strategy and marketing communications
n
- Digital marketing, automation, and analytics
n
- Internal communications and cross-functional collaboration
n
n
What You Bring
n
n
- Proven leadership in business development and marketing in insurance, financial services, or APRA-regulated environments
n
- Ideally experience working in a customer or member-based workplace.
n
- Strategic thinking with a strong commercial mindset
n
- Experience leading a team
n
- Expertise in digital trends, marketing tech, and data-driven decision-making
n
- Exceptional communication and stakeholder engagement skills
n
n
Qualifications
n
n
- Tertiary qualifications in Business, Marketing, Communications or related
n
- Postgraduate qualifications or certifications in relevant disciplines (desirable)
n
n
Why MIPS?
n
At MIPS, we protect healthcare professionals so they can focus on caring for others. Our ambition is to be an industry leader in member-first protection, advice, and support.
n
We live by our values: Working together | Have fun | Own it | Make a difference | Embrace challenge