Job Description

If you are looking for a secure, long-term position with a supportive and welcoming team, this could be the role for you.

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What you'll love about this role and company:

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- Position available due to a retirement - people stay here long term and love being part of the team
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- Opportunity to work with a respected global organisation
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- Exposure to international operations and overseas colleagues
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- A warm, friendly and down-to-earth office culture
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- Monthly team lunches and a genuinely supportive environment
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- A lovely office space with a collaborative team atmosphere
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- Variety in your role with the opportunity to take on additional tasks
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- Future flexibility (hybrid) once established in the role
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What does it involve?

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Being part of a small office means you will have variety in your day-to-day duties and have the opportunity to take on more.

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This is a diverse role combining customer service, administration, order processing, sales support and logistics coordination. You will liaise closely with local teams as well as overseas operations, giving you exposure to a truly global business setting.

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Although your day-to-day duties will vary your role will include:

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- Responding to enquiries, preparing quotations and processing orders accurately
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- Coordinating domestic and international freight in collaboration with warehouse teams and transport providers
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- Managing and building relationships with your own customer base
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- Liaising with internal departments and overseas operations to ensure seamless service delivery
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- Supporting Sales Engineers with administrative assistance
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- Contributing to process improvements and team initiatives
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- Managing complaints and resolving issues professionally and efficiently
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- Assisting with reception duties including incoming calls and visitors
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What you'll need:

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- Previous experience in a similar role, ideally within manufacturing or industrial sectors
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- Experience managing high-volume enquiries with professionalism and care
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- Strong communication and relationship-building skills
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- High attention to detail and excellent organisational skills
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- SAP experience (preferred) or similar ERP systems
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- Intermediate to advanced level of MS Office suite including Teams
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- Experience coordinating freight, including domestic and international transport would be an advantage
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- A proactive, reliable and team-oriented approach
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Working hours are 8:30am - 5:00pm, Monday to Friday. While this role is office-based initially (at least for the first six months whilst you are training), there may be some flexibility available longer term.

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📌 Global Operations Coordinator (City of Kingston)
🏢 Conquest Personnel
📍 City of Kingston