Job Description

Customer Service Coordinator

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Join a Stable Australian Manufacturer Where Your Attention to Detail and Customer Service Skills Will Shine!

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HOBAN Recruitment is proud to partner with a well-established Australian manufacturing business located in Keysborough. With more than 30 years of experience delivering innovative plastic packaging and technical moulding solutions, our client has built a strong reputation for quality, reliability and customer-focused service.

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To be successful in this role, previous experience using MYOB is essential, along with exceptional attention to detail and a genuine passion for delivering outstanding customer service.

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About the Role

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Reporting to the Managing Director and Sales Manager, you will play a key role in connecting customers with production, ensuring orders are processed accurately, requirements are clearly communicated and delivery expectations are met.

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Working closely with the Production Planner, you will manage both scheduled and ad hoc customer orders while providing a high level of service to clients. This role is ideal for someone who enjoys variety, takes ownership of enquiries and is motivated by finding solutions.

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Key Responsibilities

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- Manage customer orders received primarily via email
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- Process customer orders accurately using MYOB
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- Work closely with the Production Planner to coordinate production requirements
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- Monitor stock levels and confirm availability prior to order processing
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- Communicate with customers regarding:n n
- Order timelines
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- Delivery requirements
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- Shipping arrangements
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- Order status updates
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- Ensure highly detailed and specific product requirements are accurately captured and managed
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- Maintain accurate order records and customer communications
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- Liaise with internal teams and external customers to resolve enquiries
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- Build strong customer relationships through proactive, professional and solutions-focused service
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About You

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We're looking for a customer-focused professional who combines exceptional attention to detail with a positive, can-do attitude.

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You will also bring:

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- Previous experience in a Customer Service Coordinator, Customer Service, Sales Support or Administration role
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- Exceptional attention to detail and a high level of accuracy
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- Excellent communication and stakeholder management skills
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- The ability to manage multiple priorities while maintaining quality outcomes
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- Strong organisational skills and the ability to follow processes
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- A proactive approach with a genuine willingness to help customers and take ownership of enquiries
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- Experience within manufacturing, production or industrial environments will be highly regarded
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What's On Offer

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- Permanent full-time opportunity
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- Monday to Friday, 8:00am - 4:00pm
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- Stable Australian manufacturing business with an excellent industry reputation
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- A supportive and collaborative team setting
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- The opportunity to work closely with senior leadership and key customers
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- A varied role where you can genuinely make an impact on the customer experience
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At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

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We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at***********@hoban.com.auor visit www.hoban.com.au/adjustmentsfor additional contact details.

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📌 Customer Service Coordinator (Victoria)
🏢 HOBAN Recruitment
📍 Victoria