Job Description

Peninsula Hot Springs is Australia's largest geothermal mineral springs destination and an award-winning wellness and tourism business.

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The Role

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We are seeking a Junior IT Support Officer to join our team. This role is an entry level role providing hands on first-line technology support to guests and staff across Peninsula Hot Springs.

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Working alongside and under the guidance of the IT Support Officer and CTO, this role helps keep the day-to-day technology that our business relies on running smoothly - from Microsoft 365 and networks, to the point-of-sale, EFTPOS, booking, kitchen printing, and AV systems that our guests and internal teams depend on.

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This is a great opportunity for someone starting out in IT to build foundational skills across a genuinely varied, multi-site hospitality environment, assisting with hardware and software support, ticket logging, and everyday troubleshooting while learning the wider technology and digital programme.

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We offer this role as full-time (5 days) or part time (3-4 days) to suit candidates completing IT studies.

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Key Responsibilities

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- Service Desk: Be the first point of contact for IT support requests, log and track helpdesk tickets, assist with staff onboarding, installing and configure end user hardware.
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- Hospitality Systems: First line support for POS, EFTPOS terminals, booking systems, kitchen printing, and guest Wi-Fi.
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- Infrastructure, Network & Security: Help monitor networks, assist with endpoint security, and maintain AV equipment.
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- Systems Administration: Administer user accounts and licenses in Microsoft 365, maintaining software applications, hardware, systems and environments.
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- Projects & Continuous Improvements: Provide technical assistance supporting the roll-out of new applications and solutions
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Skills and Experience

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- Certificate II/III in IT (or currently studying), or equivalent hands-on experience.
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- 0-2 years in IT support, helpdesk or customer service (hospitality, tourism,



retail background is a bonus).
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- Basic knowledge of Microsoft 365 and networking basics.
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- Exposure to POS and EFTPOS terminals, or a willingness to quickly learn them in a live trading workplace
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- A foundational understanding of networking basics - Wi-Fi, switches and firewalls - or keen interest to develop this
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- Interest in or exposure to booking or reservation platforms
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- Comfortable troubleshooting everyday PC, mobile and peripheral hardware issues
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- Strong customer service orientation, comfortable supporting both guests and staff.
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- Friendly communication skills and a willingness to learn.
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- Current National Police Check
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- Flexibility to work occasional early starts, evenings, or weekends.
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What We Offer You

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At Peninsula Hot Springs, you'll join a passionate team committed to creating extraordinary wellness experiences inspired by nature.

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You'll work alongside an experienced IT team, friendly team environment, with excellent career growth opportunities within one of Australia's leading tourism and wellness destinations.

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Our employees are our greatest asset, and your health and well-being are of utmost importance to us. We offer our team members:

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- Generous Complimentary bathing for you and your immediate family
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- Discounts on dining, retail, and spa treatments
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- Access to wellness activities such as fitness workshops, yoga, and meditation classes
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- A supportive and inclusive environment with service recognition
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- Continuous training and career development opportunities – grow your career with us!
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To learn more about life at Peninsula Hot Springs, visit our websitehttp://www.peninsulahotsprings.com/our-story/careers/

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If you're interested in this Junior IT Support Officer role, we'd love to hear from you! Please submit your resume and a cover letter.

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📌 Junior IT Support Officer (Fingal)
🏢 Peninsula Hot Springs
📍 Fingal