Job Description

Sales Manager/Studio Manager

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Club Pilates Moonee Ponds

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About the Role

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Club Pilates Moonee Ponds is seeking an energetic, commercially minded Sales/Studio Manager to lead the day-to-day operations of our studio. This is a hands-on leadership role responsible for driving membership sales, delivering an exceptional member experience, leading and developing the studio team, and ensuring the business achieves its financial and operational goals.

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The successful candidate will be passionate about health and fitness, thrive in a sales-driven environment, and enjoy building strong relationships within the local community.

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Key Responsibilities

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Sales & Membership Growth

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- Lead all membership sales activities and consistently achieve monthly sales targets.
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- Convert enquiries into memberships through effective consultation and follow-up.
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- Coach and develop the sales team to maximise conversions and achieve studio KPIs.
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- Drive revenue across memberships, retail, private sessions and instructor education programs.
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- Monitor sales performance and implement strategies to improve lead conversion and member retention.
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- Manage outstanding membership payments in a professional and timely manner.
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Studio Operations

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- Oversee the daily operation of the studio, ensuring a premium member experience.
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- Prepare and review studio performance reports, including sales, attendance and revenue.
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- Maintain accurate member records using ClubReady or other studio management systems.
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- Manage inventory and ensure retail products are appropriately stocked.
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- Maintain a clean, safe and welcoming studio environment.
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- Ensure compliance with Club Pilates policies, procedures and workplace health and safety requirements.
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- Maintain studio supplies, forms and operational resources.
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Team Leadership

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- Recruit, onboard, train and support a high-performing team.
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- Prepare staff rosters to ensure appropriate studio coverage.
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- Provide regular coaching, feedback and performance management.
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- Foster a positive, collaborative and accountable workplace culture.
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- Lead by example in delivering exceptional customer service.
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Community Engagement & Marketing

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- Develop relationships with local businesses, health professionals and community organisations.
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- Coordinate community events, studio open days and promotional activities.
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- Support local marketing initiatives to generate new leads and increase brand awareness.
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- Work with the marketing team to execute campaigns that drive enquiries and memberships.
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Skills & Experience

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To be successful in this role you will have:

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- At least two years' experience in retail, hospitality,



fitness or service-based sales.
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- Demonstrated success in achieving and exceeding sales targets.
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- Previous leadership or management experience, preferably within fitness, retail or hospitality.
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- Strong commercial acumen and the ability to analyse business performance.
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- Excellent communication and interpersonal skills.
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- Outstanding customer service and relationship-building abilities.
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- Solid organisational skills with excellent attention to detail.
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- Confidence using CRM or studio management software (ClubReady experience is highly regarded).
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- Intermediate computer skills, including Microsoft Office.
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- Excellent written and verbal English.
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- A professional, reliable and positive approach.
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- A genuine passion for health, fitness and helping people achieve their goals.
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What We're Looking For

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The ideal candidate is:

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- Results-driven and motivated by achieving sales targets.
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- An inspiring leader who develops high-performing teams.
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- Confident making decisions and solving problems.
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- Highly organised and able to prioritise competing demands.
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- Adaptable in a rapid-paced environment.
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- Committed to delivering an exceptional experience for every member.
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Why Join Club Pilates?

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You'll have the opportunity to lead a premium Pilates studio, build a solid community, develop a successful team, and make a genuine impact on the health and wellbeing of our members while growing a thriving business.

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📌 Sales Manager (Victoria)
🏢 GRP2
📍 Victoria