Job Description

Kirby HVAC&R; is a leader in the Australian refrigeration & HVAC industry. As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs. As part of the Beijer Ref Group, we're backed by a national network of more than 100 branches and 800+ employees. While we're a well-established business, what really sets us apart is our people-first culture and commitment to supporting our team to succeed.

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We're on the lookout for a Customer Service Representative who's ready to bring positive energy, strong attention to detail, and a solutions-focused mindset to our Newcastle team.

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Whether you've worked in a trade counter, warehouse, retail, or another fast-paced customer service environment – if you love helping people and keeping things running smoothly, we want to hear from you!

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Kirby HVAC&R; is a leader in the Australian refrigeration & HVAC industry. As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs. As part of the Beijer Ref Group, we're backed by a national network of more than 100 branches and 800+ employees. While we're a well-established business, what really sets us apart is our people-first culture and commitment to supporting our team to succeed.

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We're on the lookout for a Customer Service Representative who's ready to bring positive energy, strong attention to detail, and a solutions-focused mindset to our Newcastle team.

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Whether you've worked in a trade counter, warehouse, retail,



or another fast-paced customer service workplace – if you love helping people and keeping things running smoothly, we want to hear from you!

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What You'll Be Doing

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- Helping our customers: You'll build genuine relationships, provide product support, and offer advice that helps them get the job done.
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- Keeping things on track: You'll quote and process sales orders accurately and efficiently – making sure stock, pricing, and deliveries all align.
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- Working together: From the warehouse to the counter, you'll collaborate with teammates to maintain a clean, safe, and organised environment.
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- Driving great outcomes: You'll take initiative to meet branch targets and support your team to deliver the best service possible.
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What You'll Bring

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- A customer-first mindset and strong communication skills
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- Previous experience in customer service or a similar role (retail, wholesale, trades welcome)
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- Solid computer skills – you're confident navigating systems and emails
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- Forklift licence (or willingness to obtain one)
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- A team spirit that reflects our values: Committed, United, Engaged, and Straightforward
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Experience in the HVAC/R or trade supply industry is a bonus – but not a deal breaker. We'll provide the training you need to succeed.

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Why Join Us?

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- Supportive culture – Work with a team that's down-to-earth, inclusive, and genuinely helpful
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- Career opportunities – Be part of a national network with room to grow
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- Stability – Enjoy the security of a well-established business in a future-focused industry
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- Employee perks – Including staff discounts, development opportunities, and a strong safety culture
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📌 Customer Service Representative (New South Wales)
🏢 Kirby HVAC&R
📍 New South Wales