Job Description

ADRA Australia
n Op Shop Operations Facilitator

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Commitment: Full Time - Maximum term (2 years)

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Location: Victoria

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About the role

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ADRA Australia is seeking an experienced and organised Op Shop Operations Facilitator to strengthen and

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support ADRA's network of Op Shops across Australia.

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This field-based role is designed to directly support the performance and day-to-day operations of ADRA's

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Op Shop network, ensuring strong team support and leadership, excellent customer and donor experience,

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and efficient store operations aligned with ADRA's mission and values.

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The Op Shop Operations Facilitator works closely with Op Shop Managers, volunteers, and relevant support

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teams to strengthen store operations, support implementation of Head Office initiatives, monitor

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performance, and identify practical improvement opportunities across the network.

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The role also contributes to stronger social, financial, and environmental outcomes by helping Op Shops

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operate effectively, build local community connection, increase donation value, and support the circular

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economy through sustainable retail practices.

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The successful applicant must have the legal right to live and work in Australia at the time of application.

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The Job Description for the role and the Employment Application Form are included at the end of this

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document.

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About ADRA Australia

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The Adventist Development and Relief Agency (ADRA) is the official humanitarian agency of the Seventh-day

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Adventist Church. As part of the global ADRA network which reaches into more than 120 countries, we are

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motivated by our faith, to enable people and communities in Australia, New Zealand, the South Pacific, Asia

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and Africa to improve their health and livelihoods and assist people to prepare for and recover from disasters

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around the world.

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ADRA Australia holds full accreditation with the Australian Government Department of Foreign Affairs and

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Trade (DFAT) and is a member of the Australian Council for International Development (ACFID) and the

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Australian Council for Social Services (ACOSS).

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Connected - working collaboratively for the best outcome for those living in poverty or distress.

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Courageous - persevering through challenging situations.

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Compassionate – empathising with the communities we work with and with each other.

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About the National Programs Team

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The Op Shop Operations Facilitator is appointed by the ADRA Australia ADCOM and reports to the Op Shop

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Development Manager.

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ADRIAN Development and Relief Agency Australia Ltd

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ADRA Australia ABN 85 109 435 618

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Street Address 146 Fox Valley Rd, Wahroonga NSW 2076 Phone +61 2 9489 5488 Web www.adra.org.au

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Postal Address PO Box 129, Wahroonga NSW 2076 Toll Free 1800 242 ***

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The National Programs team works collaboratively with the following teams:

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- Emergency Management
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- Finance/IT
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- International Programs
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- People and Culture
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- Supporter Engagement
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Selection Criteria

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Essential

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1. Commitment to the purpose of ADRA, and to the achievement of our overall strategy and priorities

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with demonstration of our ADRA values and desired team culture lived out in all aspects of work

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practise.

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2. Willingness to work within a Christian ethos with conduct that is respectful of the beliefs and practices

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of the Seventh-day Adventist Church when in the workplace or otherwise representing ADRA

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Australia.

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3. A related diploma/degree with considerable experience in retail leadership, multi-site operations, or

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field-based support roles.

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4. Demonstrated ability to support and lead managers, staff, and volunteers in store operations, team

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performance, and service delivery.

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5. Strong interpersonal and communication skills with the ability to build effective relationships with

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diverse people and communities.

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Experience supporting recruitment, onboarding, training, engagement, and retention of staff and/or

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volunteers.

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7. Proven ability to work independently, manage competing priorities, and identify practical

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improvement opportunities.

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8. Practical experience using data management systems and reporting to monitor store performance

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and compliance.

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9. Ability and willingness to travel regularly across a network of locations.

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10. Demonstrated commitment to health, safety, operational procedures, and organisational compliance.

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Desirable

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1. Experience in the not-for-profit or social enterprise sector.

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2. Knowledge of compliance frameworks relevant to retail or community enterprises.

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3. Previous experience supporting dispersed teams across multiple sites.

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4. Understanding of the circular economy and its role in community impact.

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Key Competencies

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- Deciding and Initiating Action
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Takes responsibility for actions, projects and people; shows initiative and works under own direction;

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makes prompt, clear decisions that may involve tough choices or considered risks.

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- Leading and Supervising
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Provides others with a clear direction; sets appropriate standards of behaviour; delegates work

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appropriately and fairly; motivates and empowers others; recruits staff of a high calibre and provides

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development opportunities and coaching.

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- Working with People
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Demonstrates an interest in and understanding of others; adapts to the team and builds team spirit;

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listens, supports and cares for others; consults and shares information; recognises and rewards the

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contribution of others.

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- Relating and Networking
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Establishes good relationships with colleagues and external contacts; relates well to people and

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levels; builds wide and effective networks; uses appropriate humour and warmth to strengthen

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relationships.

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- Applying Expertise and Technology
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Applies specialist and detailed technical expertise; develops job knowledge and expertise through

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continual professional development; shares expertise with others; uses technology effectively to

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achieve work objectives; understands different organisational departments and functions.

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- Planning and Organising
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Sets clearly defined objectives; plans activities and projects well in advance; takes account of possible

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changing circumstances; manages time effectively; identifies and organises resources and systems

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to support effective store and network operations.

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ADRA Australia Candidate Information Pack – Op Shop Operational Facilitator

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- Other Requirements
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Commitment to abide by the ADRA Australia Code of Conduct and organisational policies and procedures.

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Copies of relevant policies are available on request.

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ADRA takes the prevention of sexual misconduct, harassment and child protection seriously and screens

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applicants for suitability. The successful applicant will be required to obtain a police check for each country in

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which the individual has lived for 12 months or longer over the last five years, and for the individual's country

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of citizenship (including dual citizenship holders). The successful applicant will need to provide their consent

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to a criminal record check. ADRA recognises that in limited instances it may prove impossible to obtain a

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reliable criminal record check. In such circumstances a statutory declaration outlining efforts made to obtain

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a foreign police check and disclosing any charges and spent convictions may be accepted.

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Applicants will be requested to disclose whether or not they have had a substantiated Sexual Exploitation

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Abuse or Harassment claim of any nature made against them in Australia or overseas. This is included in the

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Job Application Form.

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Final applicants will be screened against the ADSAFE* database as well. ADSAFE's check is to ensure no

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substantiated or outstanding investigations or allegations are attributed to an applicant within the Seventh-

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day Adventist Church system in the South Pacific.

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ADRA Australia is an inclusive and Equal Employment Opportunity (EEO) employer.

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The appointing body reserves the right to fill this position at its discretion and to close applications early.

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See Job Description and Employment application forms following.

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ADRA Australia

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Candidate Information Pack – Op Shop Operational Facilitator

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Position Title: Op Shop Operations Facilitator - VIC Full / Part Time: Full Time - Maximum term (2 years)

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Connected Department: National Programs

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Revised Date: July 2026

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Courageous Reports To: Op Shop Development Manager

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Compassionate Team Supervision: ADRA Op Shop Managers

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Purpose of Position: A basic statement that describes the intent of the position.

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The Op Shop Operations Facilitator provides direct operational support for ADRA's op shops across Australia. The role involves the supervision of op shop managers and staff to

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ensure overall efficiency and effectiveness of the op shop network, compliance monitoring and ensuring adherence to ADRA policies and procedures. This role acts as a vital link

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between Head Office initiatives and local op shop realities, helping alleviate administrative burdens and foster a culture of continuous improvement. These op shops generate funds

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to support ADRA projects, contribute to the circular economy, and demonstrate significant and lasting impacts on the lives of people involved and in the local community.

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Behavioural Expectations: Our code of Conduct - How we do things in our organisation that underpins our values.

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ADRA Australia Code of Conduct and related policies, including WHS.

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Key Competencies:

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ADRA Competency Framework: Deciding and Initiating Action (1.1); Leading and Supervising (1.2); Working with People (2.1); Relating and Networking (3.1);

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Applying Expertise and Technology (4.2); Planning and Organising (6.1)

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Key Competencies: A related diploma/degree with considerable experience in retail operations, compliance or field support roles, preferably in the Not-for-Profit Sector.

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Demonstrated ability to lead and supervise, work effectively with diverse people from various backgrounds and inspire and empower teams. Demonstrated ability to work

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independently and manage a varied workload, with a proactive and problem-solving approach. Sound communication and interpersonal skills, practical experience with data

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management systems and ability to travel regularly.

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Key Responsibilities: The things that the person needs to be responsible for to successfully fulfil the obligations of this position.

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Area of Responsibility

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Actions / Tasks / Objectives Measures of Success / KPI's

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Groupings or areas of

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What has to get done in this area How job performance will be measured

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responsibility

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- Conduct regular in-person visits to assigned ADRA Op Shops to monitor operational
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- % of Op Shops increasing their annual net profit
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OPERATIONAL

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performance, compliance, and provide direct, practical support. targets.

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SUPPORT &

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- Provide direction, hands‐on assistance and guidance to Op Shop Managers and
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- # of in‐person Op Shops operational visits as per
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... (content truncated for brevity; please see full original job description for complete responsibilities)

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📌 Op Shop Operations Facilitator (Kings Forest)
🏢 ADRA Australia
📍 Kings Forest