Capital Transport is Australia's largest and fastest‐growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions.
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We're looking for a Dispatch Officer to join our Courier Operations team. Reporting to the Operations Manager/Supervisor and working closely with the Courier Manager, this role plays a critical part in ensuring timely, safe and compliant job allocation across our courier fleet. If you thrive in a quick‐paced environment, enjoy real‐time decision‐making and are passionate about safety, compliance and service excellence — this role is for you.
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Currently located in Rydalmere, however excited to be relocating to a new office space in Kemps Creek in late 2026.
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Why Join Us?
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- Vibrant culture: Social events, Friday afternoon drinks and MORE!
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- Room to grow: Ongoing training, development and real career progression
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What You'll Do:
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- Allocating courier jobs efficiently to ensure 80% of deliveries are completed within agreed timeframes
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- Coordinating the metropolitan and regional courier fleet to maintain service coverage and performance
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- Communicating clearly and professionally with sub‐contractors
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- Ensuring jobs are allocated to the correct vehicle type and remain within capacity, mass and dimension limits
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- Proactively monitoring live and future bookings to identify and resolve service, safety or capacity risks
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- Managing client expectations by escalating delays, issues and exceptions through appropriate customer service channels
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- Submitting accurate ring backs and job updates to keep customers informed of delivery progress
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- Reviewing daily fatigue communications and re‐allocating work where drivers may exceed maximum hours
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- Completing after‐hours handovers, including live jobs, fatigue risks and available sub‐contractors
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- Recording all critical job information, communication and delivery issues accurately in the Transport Management System (TMS)
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- Escalating incidents, near misses and safety concerns and assisting with investigations when needed
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Skills & Experience:
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- Strong communication and decision‐making skills
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- High attention to detail and ability to manage competing priorities
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- Confidence working in a live operational environment
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- Ability to apply safety and compliance principles under pressure
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- Previous dispatch, transport or logistics experience highly regarded - but not essential
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- Full Australian working rights
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- Driver's license required
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📌 Trainee Dispatch Officer (New South Wales)
🏢 Capital Transport
📍 New South Wales
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