Job Description

Customer Experience Officer (Zone-Based)

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Customer Experience Officer (Zone-Based)

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Full-Time | Growing National Service Organisation | Brisbane-Based

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Are you a natural organiser, a confident communicator, and someone who loves keeping things moving?
n Do you thrive in a fast-paced environment where every day is different — and where you own your zone end‐to‐end?

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If you're ready to be the central hub between customers, technicians, and operations, this role will suit you perfectly.

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About the Role

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We're looking for a proactive Customer Experience Officer to manage the full lifecycle of service jobs across your allocated zone. You'll be the go‐to person for customers and technicians — ensuring jobs are booked correctly, parts are ready, schedules run smoothly, and communication is transparent.

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This is not a passive admin role. It's an active coordination and relationship role where you take ownership, solve problems, and keep the wheels turning.

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What You'll Be Doing

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Customer Service & Relationship Management

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- Answer customer enquiries and provide timely updates
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- Build strong relationships with repeat customers
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- Handle escalations with confidence and ownership
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- Ensure every customer receives a smooth, positive experience
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Scheduling & Coordination

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- Plan and manage daily and weekly technician schedules
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- Optimise routes and minimise calendar gaps
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- Coordinate regional trips and travel itineraries
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- Prioritise urgent and SLA-driven jobs
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- Monitor job progress and adjust schedules as needed
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Technician Support

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- Maintain daily communication with technicians
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- Confirm job details,



expectations, and parts readiness
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- Reallocate jobs when issues arise
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- Build strong, trust-based relationships with field teams
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Parts & Job Readiness

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- Check and confirm parts availability
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- Expedite service and sales orders
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- Issue pick slips and stock transfer requests
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- Reschedule proactively when parts are delayed
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Quoting & Follow-Ups

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- Prepare maintenance and PPM quotes
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- Ensure accuracy and timely delivery
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- Follow up on outstanding quotes
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- Support SLA performance and reporting
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What Success Looks Like

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- Your zone runs smoothly with minimal escalations
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- Technicians trust you and rely on your communication
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- Customers feel informed, supported, and valued
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- Jobs are completed efficiently with no surprises
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- You stay one step ahead — planning, aligning, and solving problems before they escape
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About You

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You'll thrive in this role if you are:

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- A confident communicator who prefers picking up the phone
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- Highly organised with strong attention to detail
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- Comfortable juggling multiple priorities
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- A natural relationship-builder
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- Calm under pressure and solutions-focused
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- Someone who takes ownership, not just tasks
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Experience in scheduling, service coordination, logistics, or customer service is highly valued — but attitude and capability matter most.

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Why You'll Love Working With Us

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- Supportive team environment
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- National company with strong growth
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- Real ownership of your zone
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- Opportunities to develop and expand your skills
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- A role where your impact is visible every day
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📌 Customer Experience Officer (Zone-Based) (Queensland)
🏢 Levanta
📍 Queensland