Job Description

Daily activities will include fielding customer inquiries either over the phone, through our website, or via our social media portals. You will liaise with suppliers to follow up on custom orders, making alterations as necessary and obtaining warranties on behalf of customers. There may be time where you'll need to assist the warehouse team with picking and packing online purchases and receiving stock deliveries.

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This role is an instore role and does not include any remote workings

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Customer Support Responsibilities and Duties:

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Ensure high levels of consumer satisfaction by providing superior sales service

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Liaise with customers assisting with sales inquires, warranty claims and product information

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Drive sales with product knowledge and market-driven enthusiasm

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Attend and participate in sales meetings

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Assist with physical inventory counts, and stock receiving

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Customer Support Skills and Qualifications

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A solid working knowledge of golf equipment and an interest of golf in general is essential. Show this in your cover letter

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Solid interpersonal and communication skills

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Proficiency of sales principles and customer service practices

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Company Profile

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At The House of Golf, we pride ourselves on our ability and desire to be part of your golfing journey, not just a bit player within it, as we have done since the first store bearing The House of Golf name opened in Melbourne 1946.

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We are looking for new staff members who share that passion and desire to see other people enjoy this excellent game as much as we do

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📌 Customer Support Specialist (Williamstown)
🏢 House of Golf
📍 Williamstown