Job Description

Join a team who have established themselves as Support at Home Experts. Bring your Care Management expertise to a team that's ready to deliver and innovate.

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About this opportunity

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As a Care Manager, you'll be at the heart of what we do – helping clients live well at home while ensuring high-quality, person-centred care. This role isn't just about coordination; it's about connection, strategy, reablement and making a difference. You'll champion client outcomes and contribute to business success by building trust, identifying unmet needs, and helping us bring Dovida's relationship-based care to more people across Redlands.

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You'll collaborate closely with our passionate office team and national network, with the flexibility to work from home when on the road and in the office.

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- Additional car allowance of $15,000
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- Build a meaningful career supporting older Australians and their families to live well at home
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- Enjoy your birthday your way with a paid day off each year
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- Paid wellness, volunteering and study leave to support your wellbeing and growth
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- Save on your next car with our novated leasing options
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- Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
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Key Responsibilities:

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- Build strong, trust-based relationships with clients and families
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- Lead client onboarding, reviews,



and ongoing care coordination through a wellness and reablement lens
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- Develop and formalise individualised care plans and service agreements
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- Actively promote Dovida's services to ensure high-quality support and stronger business outcomes
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- Provide ongoing feedback and collaboration with our Caregiver team
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- Document interactions and keep all stakeholders informed
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About you

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- Previous experience in case management, ideally in aged care or Home Care Packages/ Support at Home
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- Outstanding relationship-building and communication skills
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- A confident, qualified approach to client engagement and service promotion
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- Experience with Microsoft Office Suite – especially Outlook, Excel, and Word
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- Strong organisation, time management, and documentation skillsValid Australian Driver's Licence and willingness to travel to our Birkdale office and out to Logan and surrounds
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- Passion for empowering older Australians to live independently and with dignity
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ABOUT US

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Dovida is a national provider of high-quality, relationship-based home care. We support older Australians with services including companionship, domestic help, personal care, transport, and more - all delivered with heart.

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Our mission is empower and uplift our clients, keeping them at the centre of every decision. We're a team that values compassion, professionalism, and a drive to do things better.

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📌 Care Partner (City of Gold Coast)
🏢 Dovida
📍 City of Gold Coast