Job Description

Frontline Support Services is seeking a dedicated and experienced Case Manager to join our team in Cairns, QLD. This is a subcontracting role (ABN required), offering an prospect to make a meaningful impact in the lives of children, young people, and families within our community.

n

As a Case Manager, you will play a key role in coordinating and delivering essential support services to vulnerable individuals and families while working collaboratively within a supportive and professional team environment.

n

Key Responsibilities

n

- Conduct comprehensive assessments to identify client needs and develop tailored support plans
n
- Coordinate a range of support services, including referrals, advocacy, practical assistance, and stakeholder engagement
n
- Advocate on behalf of clients to ensure appropriate supports and resources are accessed
n
- Work collaboratively with internal teams and external stakeholders to deliver holistic, client-focused care
n
- Maintain accurate and detailed case notes and documentation in line with organisational policies and compliance requirements
n
- Participate in regular supervision, team meetings, and ongoing professional development
n
- Participate in an afterhours on-call roster shared within the case management team
n

About You

n
- A relevant tertiary qualification in Social Work, Psychology, Human Services, or a related field (or currently enrolled)
n




- Minimum 2 years' experience in a Case Management or similar role within the community services sector
n
- Strong interpersonal and communication skills with the ability to build rapport and professional relationships
n
- Demonstrated ability to manage complex situations and apply critical thinking and problem-solving skills
n
- Knowledge of child protection legislation, reporting obligations, and trauma-informed practice
n
- Ability to work collaboratively within a multidisciplinary environment
n
- Excellent organisational and time management skills with the ability to manage a varied caseload
n
- Current driver's licence, valid Blue Card, Yellow Card/NDIS Worker Screening, and ABN
n

What We Offer

n
- Ongoing training and professional development opportunities
n
- Supportive leadership and team culture
n
- Opportunities for career growth and leadership development
n
- The opportunity to make a genuine difference within the Cairns community
n

About Us

n

Frontline Support Services is committed to empowering vulnerable children, young people, and families across the Cairns region. We take a holistic and strengths-based approach, working collaboratively with community stakeholders to provide meaningful and sustainable support outcomes.

n

Our team is passionate about creating positive change and supporting individuals to thrive within their communities.

#J-18808-Ljbffr

📌 Case manager (ABN) (Cairns Regional)
🏢 Frontline Support Services
📍 Cairns Regional