Job Description

Join our Credit Operations team as an Accounts Receivable Support Coordinator!

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We're looking for a proactive and customer-focused Accounts Receivable Support Coordinator to become the central point of contact for our Accounts Receivable Hub.

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With a combination of industry leading products and services, and a motivated and skilled team, Jaybro Group sets the standard in the infrastructure industry. Our commitment to employee development has resulted in a positive and inclusive workplace culture, leading to recognition as a Great Place to Work five years running and ranking #5 in Australia's Best Workplace List 2024 (in the medium category).

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We move fast, think big, and keep it simple—and now we're looking for someone who's ready to do the same!

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In this role, you'll play a key part in ensuring inbound enquiries are managed efficiently, supporting our Collections team by coordinating requests, resolving queries, and helping maintain exceptional service across the business.

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This role is full-time based in Arndell Park, NSW with versatile working arrangements.

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Responsibilities:

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- Monitor and manage all incoming requests via the AR Hub (MS Teams), with primary focus on order release requests
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- Review held orders and determine appropriate action based on customer credit status
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- Release orders where appropriate in line with credit policy and delegated authority
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- Where orders cannot be released, clearly communicate rationale to internal stakeholders
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- Ensure consistent application of credit principles when assessing order holds
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- Act as first point of assessment for credit-related order holds and elevate complex cases to Credit Services Team Leader or Group Credit Manager as required
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- Provide secondary support to Credit Services functions during periods of low AR Hub activity
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- Identify recurring causes of order holds and elevate opportunities for process improvement or systemic fixes
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- Manage and maintain group credit inboxes, ensuring all queries are reviewed, actioned, or appropriately allocated within required timeframes
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Requirements:

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- 1 year + experience in Accounts Receivable, Credit, Finance Administration or a similar role.
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- An understanding of customer accounts and the ability to interpret account information.
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- Experience using multiple ERP systems such as SAP, Pronto or EXO (or similar) will be highly regarded.
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- Familiar with Microsoft Suite
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- Strong communication skills with the ability to build positive relationships across the business.
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- Excellent organisational skills and the ability to manage competing priorities.
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- A proactive approach with the initiative to solve problems and follow tasks through to completion.
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- The ability to remain calm and productive in a fast-paced environment.
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- A positive attitude and willingness to contribute to a supportive, team-first culture.
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Benefits:

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- Competitive salary + Profit Share Scheme
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- Certified as a Great Place to Work!
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- Great company culture & high employee engagement
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- Feel like a Business Owner – Make Your Mark!
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- Dynamic & Supportive Management & Team.
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- Employee Recognition Platform - ELEVATE
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- WHEREFIT discounts.
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- Employee Assistance Program - UPRISE
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- Career advancement, training & development programs.
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As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical& a national criminal history check.

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Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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📌 Accounts Receivable Support Coordinator (New South Wales)
🏢 Jaybro Group
📍 New South Wales