Job Description

SCR South Coast Radiology – Rockhampton QLD

n

Are you an energetic and compassionate Medical Receptionist ready to make a real difference in the lives of patients?

n

Join a high-performing team known for its warmth, expertise, and exceptional care - and enjoy a workplace that truly recognises and rewards your contribution.

n

Central Queensland Radiology (CQR) is part of the Integral Diagnostics (IDX Group) - one of Australia and New Zealand's leading providers of quality diagnostic imaging.

n

With eight fully accredited practices across Gladstone, Rockhampton, Yeppoon, and Emerald, we deliver world-class services with a strong regional heart. We also collaborate closely with our Sunshine Coast Radiology colleagues, providing services across both private clinics and hospitals.

n

About the Role

n

We're looking for a friendly and motivated Medical Receptionist to join our welcoming front desk team at Rockhampton Base Hospital.

n

As the first point of contact, you'll play a vital role in supporting inpatients and outpatients accessing a full range of imaging services - from X-ray, Ultrasound, CT to MRI and Interventional Procedures.

n

This is a Monday to Friday role, rostered between 6.30am and 6pm, with the option to work a 9 day fortnight giving you the work-life balance you deserve.

n

A Day in the Life

n

n
- Greeting patients and creating a welcoming first impression
n
- Managing bookings, billing, and payments (Medicare, health funds, EFTPOS)
n
- Working closely with Medical/Surgical wards and our technical team
n
- Inpatient procedure and CT Injection bookings
n
- Coordinating with referrers and doctors for appointments and results
n
- Attending staff meetings and ongoing training sessions
n
- Maintaining compliance with workplace health & safety and company policies
n

n

About You

n

You'll thrive in this role if you have:

n

n
- Previous experience in healthcare reception (Medical Imaging, Dental,



Allied Health or similar) - highly regarded
n
- A professional, approachable, and confident communication style - in person and over the phone
n
- Knowledge of medical terminology or practice management systems (an advantage)
n
- A collaborative, proactive attitude and high integrity
n
- A well-presented and patient-focused approach
n
- Excellence in customer service delivery in order to exceed patient and referrer expectations.
n
- Effective communication and interpersonal skills to show patients care, compassion, and empathy
n
- Excellent attention to detail to ensure patient confidentiality
n
- Excellent interpersonal skills to assist in building partnerships and fostering collaborative relationships across the business.
n
- Detailed analytical and problem-solving skills
n
- Strong attention to detail and focus on completing high quality work
n

n

At CQR, we know our people are our greatest strength. Here's what you'll enjoy:

n

n
- A strong culture that fosters teamwork, community, and inclusivity.
n
- State of the art training program dedicated to preparing you with the necessary skills and knowledge to excel in your career
n
- Full Uniform provided
n
- Staff recognition programs and awards
n
- Fitness Passport with over 1000+ locations nationwide
n
- Employee benefits such as paid paternal leave, assistance programs, discounted healthcare for you and your immediate family.
n
- Fantastic development prospect to further your career with Imaging Queensland
n

n

We welcome applications from Aboriginal and Torres Strait Islander peoples with relevant skills and experience.

n

Start your new chapter at CQR - where care begins with you.

n

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

n

Building a healthier world, by delivering the best health outcomes one patient at a time.

#J-18808-Ljbffr

📌 Medical Receptionist (Rockhampton)
🏢 SCR South Coast Radiology
📍 Rockhampton