Job Description

We're partnering with an innovative, technology-driven organisation that's looking for a Business Systems Analyst to join its growing team. This is an exciting opportunity to work across business-critical applications, collaborate with a range of stakeholders, and contribute to continuous system improvements.

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Role Responsibilities

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- Provide application support for business-critical systems.
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- Investigate, troubleshoot, and resolve application issues.
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- Gather and analyse business requirements to recommend effective solutions.
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- Work closely with business stakeholders, technical teams, and third-party vendors.
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- Support system enhancements, upgrades, testing, and releases.
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- Create and maintain system documentation and knowledge articles.
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- Identify opportunities to improve business processes and application performance.
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- Ensure incidents and service requests are managed within agreed timeframes.
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To be successful, you'll have:

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- Experience as a Business Systems Analyst, Application Support Analyst,



or in a similar role.
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- Strong analytical and troubleshooting skills.
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- Experience supporting enterprise or business applications.
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- Excellent communication and stakeholder management skills.
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- The ability to manage multiple priorities in a rapid-paced environment.
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- Experience with SQL, APIs, ITIL, or Agile methodologies is highly regarded but not essential.
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What's on Offer?

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- Hybrid working arrangement.
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- A collaborative and supportive team culture.
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- Opportunities for professional development and career growth.
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- Exposure to innovative technologies and business-critical systems.
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- The chance to make a genuine impact within a forward-thinking organisation.
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If you're looking for a role where you can combine technical expertise with business analysis and make a real difference, we'd love to hear from you.

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📌 Business Systems Analyst (New South Wales)
🏢 Launch Group
📍 New South Wales