Job Description

Front Office - Duty Manager
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The Oval Hotel is Australia's first stadium hotel, offering a premium boutique accommodation experience within the iconic Adelaide Oval precinct. As part of Adelaide Oval's award-winning hospitality portfolio, the Oval Hotel is recognised for exceptional guest service, contemporary accommodation and memorable hospitality experiences.

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We are seeking an experienced Duty Manager – Rooms Division to join our leadership team on a full time basis.

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This is an outstanding opportunity for an experienced hotel operations professional to lead the day-to-day management of the Rooms Division, overseeing Front Office, Concierge, Valet and Housekeeping while contributing to the operational performance and continued success of one of Australia's most unique hotel operations.

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What you'll do:

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- Oversee day-to-day hotel operations and uphold the highest service standards
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- Lead, support and develop the Guest Services and Concierge teams
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- Handle guest enquiries and challenges with professionalism and care
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- Drive revenue through upselling, auditing and optimising operational performance
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- Contribute to forecasting, financial analysis and cost management
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- Lead workforce planning activities, including rostering, resource allocation and labour optimisation to meet operational requirements.
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What we're looking for:

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- Demonstrated experience in hotel operations management, with responsibility for Rooms Division,



Front Office or accommodation services within a quality hotel or hospitality environment.
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- Proven experience leading, coaching and developing high-performing teams.
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- Strong knowledge of hotel operations, accommodation services and delivering exceptional guest experiences.
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- Experience in workforce planning, staff rostering, labour cost management and resource allocation.
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- Demonstrated ability to monitor operational performance, analyse guest feedback and implement continuous improvement initiatives.
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- Robust commercial awareness with the ability to contribute to departmental budgets, operational performance and business objectives.
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What's in it for you:

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While working at the iconic Adelaide Oval, you'll be rewarded for contributing to the delivery of world‐class events through our suite of employee benefits including:

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- Access to Event Day tickets
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- Discounts across Adelaide Oval, RoofClimb and Oval Hotel
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- Enjoy special rates at the Oval Hotel and 50% off stays at EVT Hotels
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- Paid Parental Leave (over and above the Government PPL scheme).
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- Subsidised car parking
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- Health & Wellness programs
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The Fine Print:

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- Out-of-hours work is a requirement of this role in line with the business's operational needs and includes weekends, evenings and public holidays.
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- To be eligible to apply you must be legally permitted to work in Australia.
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📌 Front Office - Duty Manager (South Australia)
🏢 Adelaide Oval
📍 South Australia