Job Description

Build your career with one of Australia's longest-established workforce management software companies.

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ClockOn Pty Ltd has been developing workforce management software for Australian businesses for more than 25 years. Our cloud-based platform helps thousands of employers manage Payroll, HR, Rostering and Time & Attendance across a broad range of industries.

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As our business continues to grow, we are looking for a motivated Customer Help Desk Support Officer to join our Customer Support team.

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Whether you're looking to build on existing customer service or technical support experience, or you're seeking a long-term career in business software, this role offers the prospect to develop valuable technical and customer relationship skills within a supportive and growing Australian technology company.

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Previous experience with payroll software is not essential—we provide comprehensive training, mentoring and ongoing professional development.

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Why Join ClockOn?

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At ClockOn you'll become part of a supportive team where learning and development are genuinely encouraged.

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We offer:

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- Permanent full-time employment (Monday to Friday)
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- Hybrid work arrangement (3 days office / 2 days work from home after initial training)
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- Structured training and mentoring
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- Career progression opportunities into Software Implementation, Customer Success, Payroll Systems and Product Support
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- Modern offices located in Erina on the NSW Central Coast
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- The opportunity to work with Australian businesses across a wide range of industries
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- A collaborative team culture focused on customer success and continuous improvement
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About the Role

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As a Help Desk Support Officer,



you will be the first point of contact for customers requiring assistance with the ClockOn suite of Payroll, HR, Rostering and Time & Attendance software.

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Working alongside an experienced team, you will receive comprehensive training while developing the technical knowledge and customer service skills needed to provide exceptional support to our customers.

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This is a varied role that combines problem-solving, customer interaction and technical learning, making it ideal for someone who enjoys helping people while continually developing their professional skills.

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Key Responsibilities

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- Providing professional customer support via phone, email and remote assistance
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- Assessing and resolving Level 1 and Level 2 customer enquiries
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- Assisting customers with Payroll, HR, Rostering and Time & Attendance software
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- Providing guidance on award interpretation and payroll processing within the ClockOn platform
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- Troubleshooting software and basic technical issues
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- Supporting the implementation of new customer systems
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- Assisting with software testing and quality assurance activities when required
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- Working collaboratively with our Support, Implementation and Development teams to deliver outstanding customer outcomes
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What We're Looking For

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- Excellent customer service and communication skills
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- A genuine willingness to learn and develop new technical skills
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- Robust problem-solving and analytical ability
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- A positive, team-focused attitude
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- Well-developed organisational skills and the ability to prioritise work
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- Sound knowledge of Microsoft Windows and Microsoft Office
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- The ability to work effectively in a busy, fast-paced environment
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Desirable (but not essential)

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Experience or knowledge in one or more of the following would be advantageous:

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- Customer service or help desk support
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- Payroll or HR software
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- SQL or database applications
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- Basic networking or router configuration
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- Cloud-based software (SaaS) platforms
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- Payroll, HR, Rostering or Time & Attendance systems
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Comprehensive product and industry training will be provided to the successful applicant.

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ClockOn is committed to developing our people.

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This role provides the opportunity to build expertise in:

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- Customer Support
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- Business Software
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- Payroll Systems
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- HR Technology
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- Workforce Management
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- Software Implementation
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- Technical Troubleshooting
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- Customer Success
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As your knowledge and experience grow, opportunities exist to progress into more specialised customer-facing, implementation and technical roles within the business.

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Employment Type: Permanent Full-Time

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Hours: Monday to Friday, 8:30am – 4:30pm

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Hybrid Work: Three days in the office and two days working from home following successful completion of initial training.

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Salary: $50,000–$55,000 per annum (or commensurate with experience).

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Applicants should be able to reliably commute to Erina or be planning to relocate prior to commencing employment.

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📌 Customer Help Desk Support Officer (Central Coast Council)
🏢 Clockon
📍 Central Coast Council