Job Description

Responsibilities

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- Lead the design of Salesforce and MuleSoft solutions within assigned client engagements
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- Translate business requirements into clear, fit‐for‐purpose technical solutions
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- Define integration patterns, data flows, and non‐functional requirements in line with established standards
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- Provide architectural guidance to delivery teams throughout the project lifecycle
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- Review and assure solution designs to ensure quality, scalability, and alignment with best practices
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- Act as an escalation point for complex technical and architectural issues within delivery engagements
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Client Engagement

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- Work collaboratively with clients to understand business processes, challenges, and technology landscapes
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- Facilitate architecture and solution design workshops
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- Provide trusted advisory support on platform capabilities, design trade‐offs, and future roadmap considerations
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- Build and maintain robust working relationships with client stakeholders
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Business Development & Growth

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- Support pre‐sales activities including solution design, effort estimation, and proposal development
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- Contribute to RFPs, SOWs, and change requests
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- Identify opportunities to extend or enhance client engagements through additional services or solution optimisation
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Leadership & Capability

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- Provide technical leadership and mentoring to consultants and developers without formal line management responsibility
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- Apply ERM architecture standards, patterns, and delivery assets consistently across engagements
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- Support capability development within Salesforce and MuleSoft delivery teams
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- Promote a culture of collaboration, quality, and continuous improvement within project teams
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Governance, Risk & Compliance

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- Identify and manage technical and delivery risks within client engagements
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- Ensure solutions comply with ERM policies, information security requirements, and client standards
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- Adhere to WH&S; policies and safe work practices
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- Escalate risks, issues, or incidents in a timely manner
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Skills

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- Demonstrated experience designing and delivering Salesforce solutions in enterprise or government environments
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- Demonstrated experience designing and implementing integrations using MuleSoft, including API‐led and event‐driven architectures
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- Strong understanding of enterprise integration patterns, data modelling, security, and non‐functional requirements
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- Proven ability to translate business requirements into practical, scalable technical solutions
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- Solid verbal and written communication skills, with the ability to engage both technical and non‐technical stakeholders
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- Experience working in a consulting or professional services environment
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- Strong problem‐solving skills, with the ability to manage complexity and ambiguity
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- Ability to manage competing priorities across multiple client engagements
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- Experience providing technical leadership, mentoring, or architectural guidance within delivery teams
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- Familiarity with delivery governance, design assurance, and architectural standards
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Selection Criteria

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Essential:

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- Proven Salesforce solution architecture experience
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- Proven MuleSoft integration design experience
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- Experience acting as the primary solution architect on complex delivery engagements
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- Strong stakeholder engagement and communication capability
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- Consulting or professional services experience
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Desirable:

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- Salesforce certifications (e.g. Application Architect, System Architect, or equivalent)
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- MuleSoft certifications (e.g. MuleSoft Certified Developer or Architect)
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- Experience working within large, integrated enterprise landscapes (e.g. ERP, data platforms, legacy systems)
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- Experience contributing to pre‐sales activities, including solution design, estimates, RFPs, or SOWs
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- Experience contributing to or applying architecture standards and design patterns
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- Experience mentoring or coaching consultants and developers
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📌 Solution Architect (South Australia)
🏢 Erm
📍 South Australia