Be Floored is a thriving and cutting-edge company specialising in commercial and residential flooring solutions. We pride ourselves on delivering exceptional service, cultivating strong client relationships, and fostering a collaborative and supportive workplace.

Position Overview:

We’re on the hunt for an Operations Manager to lead our Operations Team and Warehouse while driving efficiency, managing projects, and ensuring smooth day-to-day operations. This role is perfect for someone who thrives in a fast-paced environment and enjoys variety in their work.

Key Responsibilities:

Daily Operations:

- Manage several, and individual email inboxes.
- Delegate tasks among the Operations Team, Be Floored staff, and contractors.
- Oversee the Operations mobile phone, managing calls and texts from clients, contractors, and staff.
- Support Management with ad hoc tasks and duties as required.

Warehouse Management:

- Monitor stock levels and manage procurement to align with cash flow.
- Oversee monthly stocktakes, ensuring accuracy and completion.
- Reconcile purchases, issue approvals for Finance, and manage fleet maintenance.
- Supervise online sales orders and fulfillment.
- Maintain a clean, safe workspace, adhering to WHS policies.

Project Management:

- Assist Site Supervisors with problem-solving and decision-making.
- Plan and allocate labour to meet project obligations.
- Liaise with clients and builders to ensure seamless project execution.
- Handle escalated conflicts and resolve issues promptly.
- Prepare and submit required documentation (SWMS, MSDS, insurances, etc.).
- Attend site and operations meetings as needed.




- Provide monthly project status reports and collaborate with Finance on compliance.

Administrative Support:

- Issue purchase orders and manage contractor defects.
- Manage variations supporting admin and site co-ordinators.
- Maintain records for contractors, including compliance and onboarding.
- Train contractors in Be Floored systems and processes.

Reporting & General Management:

- Generate and distribute regular reports (e.g., upcoming projects, shipping arrivals).
- Support Finance with billing, imports, and progress claims.
- Train and onboard Operations Team members.
- Develop and refine processes to enhance efficiency and client satisfaction.
- Participate in Management and HR meetings, providing feedback and insights.

Qualifications:

- 3+ years’ experience in construction operations
- Intermediate to advanced Microsoft Office skills (Word, Excel & Outlook).
- A strong understanding of Australian construction, techniques, terminology and be able to effectively communicate and negotiate with all stakeholders.
- Able to multi-task and meet strict deadlines with a high attention to detail.
- Impeccable problem-solving skills.
- Excellent verbal and written communication.
- Must be self-driven and able to work as part of a close-knit, collaborative, easy going team.
- Quick learner with initiative and a solution-focused mindset.
- Resilient under pressure, able to manage a diverse workload in a fast-paced environment.

Be Floored is an equal opportunity employer and values diversity in the workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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📌 Operations Manager (Williamstown)
🏢 Be Floored
📍 Williamstown