Job Description

A prominent State Government organisation is seeking a dedicated and organized Administrative Support Officer to join their Operational Communications division in Ballarat. This is a vital role ensuring our frontline emergency teams have the administrative backbone they need to serve the Victorian community every day.

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The Role at a Glance

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- Location: Ballarat VIC
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- Duration: ASAP start, with an initial booking until 05/06/2026 (strong potential for extension)
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- Rate: $53.13 per hour + super.
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- Schedule: Average 28-hour week on a rotating roster (3-on/3-off or 4-on/4-off), including weekends, public holidays, and late-night finishes. Start times vary between 6:30 am and 4:00 pm.
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What You Will Do

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Working within our high-pressure communications centre, you will provide effective administrative and secretarial support to staff and management. Key responsibilities include:

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- Operational Coordination: Manage the timing and location of operational crew meal breaks in CAD to ensure response capacity remains high.
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- Communication: Act as the initial point of contact by screening radio calls from vehicles and handling routine phone enquiries from the public and staff.
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- Data & Reporting: Accurately enter real-time information into the CAD system, log equipment failures, and generate daily resourcing reports.
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- Office Support: Maintain administrative systems, manage internal/external mail, and assist Duty Managers with the recall of staff to duty.
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Our Ideal Candidate

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We are looking for a resilient professional who thrives in a rapid-paced environment.

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Skills & Experience

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- High-Level Admin: Significant experience in providing administrative support and maintaining office systems.
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- Technical Proficiency: Strong computer skills, including Microsoft Office (Word, Excel, Teams, Outlook).
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- CAD Experience: Previous experience using or accessing information on CAD systems is highly desirable.
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- Attention to Detail: Excellent thoroughness and the ability to retain/recall important information under pressure.
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- Communication: Strong customer service skills and the ability to handle confidential or sensitive matters with judgment.
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- Geographic Knowledge: A good working knowledge of Victorian town locations.
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Requirements & Probity

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- Eligibility: Must be an Australian Citizen, Permanent Resident, or hold a valid work permit.
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- Flexibility: Ability to work a rotating shift pattern, including mornings, afternoons, and nights.
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- Checks: The successful candidate must provide two professional references and undergo a National Police Check (conducted within the last 3 months) - Paid for by Randstad.
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Advantages through Randstad

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- Fast Pay: Weekly pay and monthly superannuation remitted.
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- Dedicated Support: 24-hour consultant response times.
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- Exclusive Discounts: Savings on health insurance, phone plans, retail, and movies.
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- Career Growth: Access to career development, coaching, and "pre-market" roles.
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- Comprehensive Care: Access to an Employee Assistance Program and salary sacrificing.
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📌 Administration Support Officer (City of Ballarat)
🏢 Randstad
📍 City of Ballarat