Job Description

Caboolture Mazda, Brisbane's Northside only Mazda Master Dealer, achieving this 6 years straight and is one of Australia's fasting growing brands are looking for someone with Senior Experience to join our MAZDA Service Department.

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We are seeking a dynamic and experiencedService Managerto lead our Caboolture service department and deliver exceptional customer and operational outcomes.

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About the Role:

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With a focus on customer service excellence and working well within a close-knit and highly professional dealership team, the rolerequires a proactive individual, who understands they play a vital role in our organisation.

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As the Service Manager, you will take ownership of the daily operations of the service department, ensuring the delivery of high-quality customer service, strong team performance, and profitable growth.

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As part of a dedicated team, you will be responsible for helping to meet the expectations of the most discerning customers, while assisting the dealership exceed its customer satisfaction, quality and financial objectives.

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The Ideal applicant will be able to demonstrate the following:

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- Lead, mentor, and develop a team of Service Advisors, Technicians, and support staff
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- Drive customer satisfaction through exceptional service standards
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- Manage department workflows, productivity, and efficiency
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- Monitor and achieve financial targets,



including labour sales and profitability and Mazda CSI targets
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- Maintain strong relationships with manufacturers and ensure compliance with brand standards
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- Oversee warranty processes, customer resolutions, and continuous improvement initiatives
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- Ensure workplace health and safety compliance
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- Titan DMS experience (desirable)
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About You:

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- Proven experience as a Service Manager, or senior service leadership role within automotive retail
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- Strong leadership skills with the ability to motivate and develop high-performing teams
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- Commercial acumen with a focus on profitability and performance metrics
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- Excellent communication and customer service skills
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- Ability to thrive in a fast-paced, multi-brand workplace
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- Strong organisational and problem-solving capabilities
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What we can offer you:

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- The opportunity to work for a highly regarded and progressive Family owned business
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- Factory training with MAZDA - work with a 'Prestige' brand that manufactures quality vehicles
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- A stable, growing business with a strong reputation in the Brisbane market
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- Supportive leadership team and ongoing development opportunities
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- Competitive remuneration package + performance incentives
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- Staff discounts at our Café on coffee, desserts, and other menu items.
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📌 Service Manager (Queensland)
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