Job Description

Joining our Customer Solutions Team

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Are you passionate about IT and looking for a stepping stone to kick-start your career in the IT sector? We are seeking enthusiastic individuals to join our dynamic front-line Customer Solutions Team.

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In this pivotal role, you will be tasked with ensuring our customers continue to receive best-in-class service by providing timely and effective resolution to the issues they raise.

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The position

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- Process and manage general customer-based billing tasks, including payments and invoice queries.
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- Perform general corrections and updates related to domain names and registration details.
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- Action and fulfil customer requests for account and service upgrades.
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- Provide assistance and support for general hosting service enquiries.
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- Manage and resolve customer account and billing enquiries across all communication channels, including phone, live chats, and emails.
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The right person (is it you?)

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As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology, and a knack for customer service will take you far.

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To excel in this dynamic front-line role, you should possess:

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- Enthusiasm for Technology: A genuine passion for I.T., whether your interest lies in cyber security, gaming, or PC building.
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- A Dedication to Service: A positive attitude and commitment to delivering best-in-class service and timely, effective resolution of customer issues.
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- Rapid Learning: The ability to absorb and quickly apply new information.
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- Sharp Focus:



Excellent attention to detail and efficient problem-solving skills.
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Experience or knowledge of the following technologies will be highly regarded:

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- Web Infrastructure: Familiarity with hosting control panels such as cPanel (WHM), and server environments including Linux (Alma 8).
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- Networking and Protocols: Understanding of domain names, DNS, and key protocols like FTP, SSH, POP3, IMAP, and SMTP.
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The Benefits of Working With the Nexigen Digital Team

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We pride ourselves on our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers. There's a reason we were awarded "Employer of Choice" in the Australian Business Awards.

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Some of the office perks include:

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- A weekly selection of delicious meals prepared in our in office kitchen for breakfast and lunch.
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- A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
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- A drink fridge loaded with an assortment of soft drinks, juices and water.
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- A fully equipped private gym with weekly on-site personal training sessions.
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- A team wellness centre with a soundproof gaming stadium featuring an 85" 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.
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- An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.
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We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

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Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.

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📌 Customer Solutions Analyst (QLD) (Southport Lagoon)
🏢 Nexigen Digital
📍 Southport Lagoon