Job Description

The Watch Dealers is Queensland's premier luxury watch dealer, specialising in pre-owned and recent timepieces from the world's most renowned brands.

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With a boutique retail store and strong online presence, we pride ourselves on authenticity, quality and exceptional customer service.

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About the Role

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We are seeking an experienced Office Manager to organise and oversee the administrative functions and office operations of our growing business.

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The successful candidate will manage office systems, consignment and sales documentation, transaction records, administrative workflows and relationships with external professional service providers.

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Key Responsibilities

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- Organise and oversee the day-to-day administrative functions of the office.
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- Develop, implement and review office procedures, administrative systems and service standards.
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- Coordinate the administration and maintenance of consignment agreements, sales contracts and related documentation.
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- Manage records relating to consigned inventory, purchases, sales, invoices, settlements and client accounts.
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- Ensure ownership, provenance, authenticity, valuation and client records are accurately maintained.
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- Oversee invoicing, consignor payments and transaction documentation.
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- Allocate administrative tasks and monitor the completion and standard of work performed by staff.
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- Coordinate staff onboarding, training, payroll information, schedules and personnel records.
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- Liaise with accountants, insurers, valuers, watchmakers, repairers, couriers and other professional service providers.
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- Coordinate office equipment, systems, resources and supplies.
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- Maintain procedures relating to record keeping, privacy, security, workplace safety and the handling of high-value goods.
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- Prepare administrative and operational reports for management review.
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Skills and Qualifications

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- AQF Diploma or higher qualification in Business Administration, Management, Financial Services or a related field, or equivalent relevant experience.
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- Minimum two years of relevant experience in office administration, financial services administration, business operations or a similar environment.
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- Experience managing contracts, records, accounts and transaction documentation.
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- Experience supervising staff, allocating work or coordinating team activities.
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- Strong organisational skills and the ability to manage multiple administrative workflows.
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- Strong attention to detail, particularly when handling confidential information and high-value transactions.
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- Excellent written and verbal communication skills.
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- Proficiency in Microsoft Office, customer relationship management systems and relevant business software.
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- Ability to work independently while collaborating effectively with management and the broader team.
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📌 Office manager (City of Gold Coast)
🏢 The Watch Dealers
📍 City of Gold Coast