Job Description

Randstad is proud to partner with a premier, Ballarat-based client who are seeking a highly organized and system-savvy Customer Engagement Coordinator to join their team in a fast-paced, high-volume environment.

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The Role

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In this position, you will serve as a vital link between the facility and the clients. You will be responsible for promoting positive relationships while providing critical administrative support across different functions.

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- Rate: $43.75 per hour + Super.
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- Hours: 25-30 hours per week (Flexible scheduling between 8:00 am - 4:00 pm).
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- Location: In office in Ballarat.
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- Tenure: ASAP start; long term temp role (with potential for ongoing)
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Key Responsibilities

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- System Management: Accurately process new orders, amendments, and cancellations daily using Microsoft Dynamics.
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- Client Coordination: Take orders from clients and cross-reference stock availability within the ERP system.
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- Financial Administration: Process upfront payments and initiate credit checks for non-account holders.
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- Operational Support: Coordinate with internal teams to manage daily order expediting and inventory management.
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- Communication:



Respond to customer inquiries via phone and email, maintaining a target of 3 minutes per call for general orders.
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Selection Criteria

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- ERP Proficiency (Essential): Demonstrated experience with Microsoft Dynamics or a similar ERP system is mandatory; previous success in this role depends on high system proficiency.
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- Data Accuracy: A commitment to 100% accuracy in data entry and information processing.
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- Problem Solving: Proven ability in conflict management and prioritizing workloads to meet strict same-day processing KPIs.
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- Communication: Outstanding written and verbal communication skills.
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- Desirable: A Certificate in Business Administration or Retail Sales is advantageous but not compulsory.
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Compliance & Requirements

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- On-boarding: Willing to provide two professional references and undergo a Police Check (Paid for by Randstad).
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- Safety: Pass a mandatory on-site Drug & Alcohol assessment (paid for by the client).
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- OHS: Actively comply with all on-site OHS policies, including the use of Personal Protective Equipment.
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📌 Customer Engagement Coordinator (City of Ballarat)
🏢 Randstad
📍 City of Ballarat