Job Description

Systems Administrator /Application Support/Technical Support Engineers-Canberra-Onsite

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Responsibilities will include, but are not limited to:

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- Provide systems administration, monitoring and level 2 and level 3 technical support.
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- System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
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- Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
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- Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
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- Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.
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- Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
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- Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers
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Delivery and operation - Technology Management - Application Support (ASUP) - Level 5

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Delivery and operation - Technology Management - System Software (SYSP) - Level 4

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Delivery and operation - Service Management - Problem Management (PBMG) - Level 5

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Responsibilities will include, but are not limited to:

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- Provide systems administration, monitoring and level 2 and level 3 technical support.
n
- System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
n
- Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
n
- Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
n
- Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes,



including support of testing activities.
n
- Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
n
- Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers
n

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Delivery and operation - Technology Management - Application Support (ASUP) - Level 5

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Delivery and operation - Technology Management - System Software (SYSP) - Level 4

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Delivery and operation - Service Management - Problem Management (PBMG) - Level 5

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Technical skills Minimum-

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5 years' experience supporting Government IT Systems / Relevant Microsoft certifications.

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Essential criteria

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- Strong technical skills and experience with application troubleshooting, diagnosing, testing and resolving customer issues.
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- Experience with scripting languages (PowerShell) and task automation.
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- Intermediate Transact SQL (T-SQL) skills and solid experience with SQL database products
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- Experience working with software development teams and understanding of the Software Development Life Cycle.
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- Knowledge of ITIL Incident, Problem, Change and Release Management processes.
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- Strong problem-solving skill with the ability to resolve complex technical issues.
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Desirable criteria -

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- Windows server and Linux administration skills.
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- Release automation using Azure DevOps or similar tools.
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- Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.
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- Strong communication (verbal and written) and interpersonal skills
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📌 Systems Administrator /Application Support/Technical Support Engineers-Canberra-Onsite
🏢 IT Alliance
📍 Canberra