Job Description

Job Summary

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We are looking for a hands-on IAM Technical Lead. This role focuses on technical leadership (non-people management) combined with strong hands-on operational support across IAM platforms.

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The candidate will be responsible for incident resolution, problem management, and platform stability and proactive service improvement while acting as a SME on key IAM technologies.

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Key Responsibilities

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- Provide technical leadership for IAM platforms (no people management responsibility)
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- Drive solution design validation, troubleshooting support, and technical governance
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- Act as escalation point for complex IAM issues and integrations
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- Work hands-on on incidents, service requests, and problem tickets
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- Perform deep troubleshooting and root cause analysis (RCA)
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- Support access provisioning issues, PAM onboarding, and integration failures
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- Ensure SLA adherence and operational stability
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- Lead and actively participate in priority incident callsProvide technical ownership during Major Incident Management (MIM)
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- Support real-time mitigation and post-incident RCA activities
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- Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
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- Identify and implement automation and process improvements
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- Contribute to runbooks, SOPs,



and knowledge management
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- Support audit, compliance, and remediation activities
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Required Skills (Must Have)

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- Robust hands-on experience in:
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- CyberArk PAM (Vault, CPM, PSM, PSMP, CCP, Onboarding, Troubleshooting)
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- SailPoint IIQ / ISC (provisioning, aggregation, workflows, integrations)
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Experience In

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- Production support / BAU IAM environments
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- Handling priority incidents and MIM calls
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- ITIL processes (Incident, Problem, Change)
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Strong troubleshooting and debugging skills

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Preferred Skills (Good To Have)

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- Experience with Okta (SSO, MFA, lifecycle management)
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- Knowledge of Jenkins / CI-CD pipelines / automation frameworks
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- Exposure to Cloud environments (Azure/AWS) and APIs, scripting (PowerShell / REST)
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Key Competencies

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- Strong analytical and problem-solving skills
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- Ability to work in high-pressure incident environments
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- Good communication and stakeholder management
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- High ownership and accountability mindset
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Role Boundaries

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- This is NOT a people management role
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- Focus is technical leadership + hands-on delivery
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- Candidate must be comfortable leading from the front during incidents
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📌 IAM Technical Lead (Victoria)
🏢 Xpt Software Australia
📍 Victoria