Job Description

Warehouse Customer Service Administrator

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Join a rapid growing multi-billion-dollar organisation who stays at the forefront of the ever-changing technology landscape through innovation and end-to end ICT solutions. We are currently recruiting someone of high calibre who is passionate, ambitious, and talented to join our team.

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We are offering a fantastic opportunity for a highly motivated individual to join our team as a Warehouse Customer Service Administrator based in Oakleigh South.

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As a leading ICT solutions providers and trusted partner of choice in Australia and New Zealand, we are committed to the development of our staff, offering progressive career paths, and a supportive working environment.

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About the role

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As a Warehouse Customer Service Administrator you will manage a broad range of administrative, logistics, and service-related tasks. You will handle high-volume communication, coordinate deliveries and returns, maintain records, and support both warehouse and logistics performance reporting.

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Some of the primary duties and responsibilities include:

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Purchasing & Supplier Coordination – Order warehouse materials, manage invoices, and prepare monthly purchasing reports.

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Delivery & ETA Management – Handle high-volume delivery enquiries and provide timely updates to customers, couriers, and internal teams.

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Courier Claims & Reporting – Manage delivery claims, submit DIFOT and claim reports, and maintain daily courier scanning records.

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Returns & Customer Support – Organise RA/damaged goods returns, inspect returned items, and liaise with warehouse management.

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Equipment Servicing & Records – Coordinate servicing for warehouse equipment and maintain accurate service and stock-related records.

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General Warehouse Administration – Support warehouse and logistics documentation, communication, and daily administrative tasks.

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About you

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Tafe or Bachelor Degree; and/or Previous Office experience is preferred;

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Strong written and verbal communication skills

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Proficient in Microsoft Office Suite and confident in handling daily administrative and logistics tasks

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A collaborative team player with a flexible, proactive attitude and willingness to support others

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Ability to read, analyse, and interpret reports and business information.

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Comfortable interacting with managers, clients, customers, and stakeholders.

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What's in it for you?

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We encourage and support our team members to grow through a fantastic training platform and support provided to boost your career

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- Free On site Parking available
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- Option for novated car leases
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- Employee Assistance Program
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- Fun engaging work environment - Year round events with the opportunity to meet and engage with the team through Christmas parties, trivia nights, virtual cooking classes, fitness challenges, yoga classes, community fundraisers and fun-runs to name a few!
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📌 Warehouse Customer Service Administrator (Yallourn)
🏢 Synnex
📍 Yallourn