Job Description
Taree Toyota, a trusted and family-owned business are looking for an enthusiastic and customer-focusedService Advisors (trainee or experienced)to join our team.
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We pride ourselves on delivering exceptional customer experiences and high-quality vehicles.
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About the Role
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Act as the first point of contact for service customers, delivering a welcoming and professional experience.
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Accurately assess and document customer concerns and vehicle issues.
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Recommend appropriate services and repairs, providing clear and transparent explanations.
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Prepare detailed repair orders and maintain accurate records in the dealership management system.
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Liaise with workshop technicians to coordinate and prioritise repair work.
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Provide timely and proactive updates to customers throughout the service process.
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Handle customer inquiries, feedback, and complaints with professionalism and empathy.
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Promote dealership maintenance plans, warranty services, and aftercare options.
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Maintain compliance with manufacturer service processes and warranty procedures.
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Support service department operations in achieving daily productivity and efficiency targets.
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Hours: 8am to 5pm Monday to Friday
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Who Are You?
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Strong verbal and written communication skills
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Excellent interpersonal skills and emotional intelligence
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Ability to manage multiple priorities in a rapid-paced environment
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Previous experience in a Service Advisor or customer-facing automotive role (preferred)
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Basic automotive knowledge; willingness to learn essential
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Familiarity with dealership/service systems (e.g. TUNE DMS) is an advantage
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Commitment to teamwork, customer satisfaction, and continuous improvement
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Valid NSW Driver's Licence
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Full Australian working rights
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Only shortlisted applicants will be contacted.
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Applicants must reside in Australia and hold full working rights.
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We value diversity, equality, and inclusion, and are committed to providing a workplace where everyone feels respected, supported, and empowered to succeed.
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📌 Service Advisor (Taree)
🏢 PATTOY
📍 Taree