Job Description

Customer Service Representative (International & Domestic)

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Reporting to the Customer Service Manager, this role is focused on providing the best customer service to our customers and global PSA BDP offices & agents. This role will utilise logistics principles to assist our customers in growing their business through greater efficiency and continuous improvement.

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The successful candidate will bring critical thinking, judgment and problem solving skills to address a range of complex challenges across the various modes of international & domestic transport. This is an opportunity to make and impact within a small, high performing team at a global leader in chemical logistics.

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Key Responsibilities & Accountabilities:

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- To leverage trade lane & market knowledge to service PSA BDP customers & to assist our Sales team to gain market advantage
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- To leverage our relationships with our vendors in Trucking, Rail, Ocean Freight, Airfreight and Warehousing sectors to ensure best outcomes for our customers and for PSA BDP.
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- Quotations for PSA BDP Australia "house accounts"
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- Quotations for Global PSA BDP Offices & Agents
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- Tracking / Tracing shipments for our customers as required
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- Assisting Sales & Business Development to quote new opportunities
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- Manage compliance enquiries for our customers, ensuring we are compliant with PSA BDP policies and regulatory compliance relating to embargos etc
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- Contribute to solid relationships with suppliers (Shipping Lines, Co-loaders, Airlines, truckers)
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- Ensure timely and accurate information is entered into our operating system
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- Procurement from our vendors (Shipping Lines, Airlines, Co-Loaders, Rail & Cartage companies)
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- Order Management, assisting our customers in co-ordination of their Import orders.
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- Order Status Reporting (Using CargoWise order manager)
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- KPI reporting to our customers as required
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- Operational Problem Solving with PSA BDP Offices, Agents
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- Working with Finance to resolve invoicing issues with Customers, Vendors, PSA BDP offices, Agents
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Capabilities & Experience:

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- 3+ years freight forwarding experience
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- Experience in domestic freight and 3PL pricing & operations will be looked upon favourably
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- Knowledge of ocean freight, air frieght and value add solutions in the logistics industry
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- Strong relationship building and management skills
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- Knowledge of rate procurement and quoting
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- Experience seeking face to face appointments with new and existing customers
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- A results driven mindset to achieve sales KPI's and targets
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- Strong communication, organisation and interpersonal skills
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- Ability to self-manage, multi-task and work autonomously
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- Team player with a strong desire to go above and beyond for customers and internal stakeholders
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📌 Customer Service Representative (International & Domestic) (Williamstown)
🏢 PSA BDP
📍 Williamstown