Job Description

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- In depth knowledge of IVR testing and engineering, and extensive experience in testing
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- process involving Contact Centre products like Amazon Connect
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- Highly proficient in Cyara IVR automation tool
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- Extensive hands on experience in testing IVR's, inbound and outbound calls using manual /
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- Cyara
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- Hands on experience in Cyara cruncher tool to perform IVR performance testing
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- Excellent communication and collaboration skills, and be a solid team player.
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- Experience diagnosing testing issues, and going through the IVR logs to identify the root
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- cause of the issues
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- Gather and analyse functional, non-functional test requirements and perform assessment
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- to confirm testing
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- Designing functional test approach, test plans and assess different test types required for
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- application based on requirement
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- Develop test scripts, perform test runs and analyse test results
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Nice to Have

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- Sound experience in Continuous Integration/Continuous Deployment processes and tools
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- such as GCP Cloudbuild, Codefresh, Github actions etc
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- Strong software engineering fundamentals, and proven experience in a number
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- programming languages.
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- Hands on experience in API Testing using postman, supertest API frameworks
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- Have a growth mindset, a focus on continuous improvement, and be passionate about
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- learning new tools, technologies and practices.
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📌 Cyara Testing (Victoria)
🏢 Virtusa
📍 Victoria