Job Description

Duty Manager (Food, Beverage and Gaming)

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Parkside Community & Services Club is the new home of the Coorparoo RSL & Community Club. With the completion of the M$5 plus renovation of our premises opening late last year and overwhelming response from local patronage, we are happy to be growing our management team. This is a full-time salaried position working 38 hours per week.

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Parkside Community & Services Club is Greenslopes' premium entertainment venue.

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Parkside offers a modern gaming lounge with 50 machines, a restaurant, café, bars & live entertainment.

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Candidates must have a minimum of 2+ years of Duty Manager experience in gaming venues.

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Key Attributes we're looking for:

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- A positive and upbeat attitude
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- Initiative to think on your feet
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- Gaming and Clearance/Banking experience
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- Bar and Restaurant experience
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- Current First Aid, RMLV qualification, and Approved Managers license.
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- Willingness to learn
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- Able to work in a team environment
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- Responsible and reliable
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The Club is open from 10am - Midnight daily. We are closed on Christmas Day & Good Friday. This means that any applicant should have availability to work nights, weekends, and public holidays.

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Duty Manager Perks:

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- Meals & Uniform provided
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- RMLV & First Aid Refreshers paid for
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- 5 Weeks of Annual Leave & 17.5% Loading
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Are you a hospitality superstar ready to step up at one of Greenslopes newest iconic venues?

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TheParkside Community Clubis on the hunt for a high-energy, floor-owningDuty Managerwho lives for the buzz of a busy house and a great team culture.

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The "Parkside" is a high-volume powerhouse. From our bustling sports bar and bistro to a high-performing gaming room, we are the heartbeat of the community. We don't want someone to manage from the office, we want a visible leader who is at home on the floor,



building rapport with our regulars and ensuring our service is the best in the area.

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A day in the life of a Duty Manager:

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- Get to know the locals so well they think you're part of the crew
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- Support the General Manager to keep the club running smoothly, safely, and with a great vibe
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- Learn the ropes of being a Duty Manager while leading a team of absolute hospo legends
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- Handle hiccups before they turn into headaches
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- Bring the energy, the service, and the smiles every single shift
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Inherent requirements:

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- This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.
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About you:

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- You've been around the bar, bistro, or gaming room block, and maybe already done some supervising
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- You've learned from great managers and now you're ready to step up
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- You've got the confidence, pride, and people skills to be the face of the club when the boss is away
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- You've got a currentRSA/RSG, RMLV and Approved Managers Licenceas per state requirements
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If you're keen to learn, lead, and laugh while making this club the best spot in town – we'd love to hear from you.

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MAIN DUTIES:

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- Manage the day-to-day club operations including opening and closing procedures
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- Manage Club team members on a daily basis to ensure high customer service standards and encourage a strong team culture
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- Delivering business results by achieving set KPI targets and objectives set by Senior Management
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- Ensuring compliance with licensing, gaming laws, health and safety and other statutory regulations
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- Handling customer complaints in a timely manner
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- Ensure all Club team members create customer service delivery that is timely, effective, and efficiently meets Club standards
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- Ensure that cash handling responsibilities are adhered to, all shift takings are recorded, and investigate variances and discrepancies as required
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- Communicate and implement policies and procedures to all employees to ensure operational and service standards are maintained, leading by example
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SUCCESS FACTORS:

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- Current Responsible Management of Licensed Venue (RMLV) qualification
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- Demonstrated ability to manage the day to day operations of a Club venue including supervising and coordinating staff
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- Very high level of communication and interpersonal skills, including demonstrated high level ability to effectively manage customer complaints and managing staff
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- Knowledge of food safety regulations and demonstrated ability to work with food safety standards
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- Demonstrated ability to work under pressure within a energetic team environment
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- Flexibility to work a range of shifts, including weekends and public holidays
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- Demonstrate an ability to work as a team player or autonomously to achieve results supported by initiative and self-motivation.
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The application form will include these questions:

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Which of the following statements best describes your right to work in Australia?

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How many years' experience have you had in a similar role as a Duty Manager?

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Do you hold a an RMLV certificate and Approved Managers License?

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Are you available to work weekends and nights?

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Current Police check or willing to consent to Police check.

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📌 Duty Manager (Food, Beverage and Gaming) (Queensland)
🏢 Parkside Community & Services Club
📍 Queensland