Job Description

Pacific Center - Migration Services – Ballina NSW

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Job Type: Permanent position | Full time position

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Job Description

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ONLY PEOPLE WHO SUPPLY A RESUME WILL BE CONSIDERED! Vacancy address: 41 Bruxner Highway, Ballina 2478 & 54 Bangalow Road, Ballina 2478 Work type: Full time- 38h/week Tenancy: Position is available full time 38/h per week Salary: $83,000 Qualifications & Experience: AQF Diploma and minimum one year of relevant work experience or at least three years of experience if no formal qualifications.

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Task and Duties include (but not limited to) Position Description People & Performance Department Manager Occupation Classification: ANZSCO Hospitality, Retail and Service Managers nec Employment Type: Full-time Managerial Position Reports to: Restaurant Manager / Licensee Industry: Quick Service Restaurant (Franchised Hospitality) Position Summary The People & Performance Department Manager is responsible for planning, directing and coordinating workforce capability development, operational performance systems and staff engagement initiatives within a high-volume restaurant environment operating on a 24-hour basis. The role integrates responsibilities across workforce development, operational performance monitoring, facilities coordination, safety compliance and inventory management, ensuring the restaurant maintains high operational standards and staff capability.

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Operating within a franchised hospitality environment, the position focuses on improving staff performance, operational efficiency, service standards and workplace culture, while ensuring compliance with organisational policies and operational procedures. This is a managerial role responsible for coordinating operational systems, staff capability development and performance improvement initiatives, rather than routine supervisory duties. Key Responsibilities Workforce Development and Staff Performance

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- Design and implement structured staff training programs to ensure employees meet operational and customer service standards.
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- Conduct internal workshops with Crew Coach teams and key crew members to support recent product launches and ensure consistent procedures and product quality.
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- Promote a high-performance workplace culture through mentoring,



coaching and professional development initiatives.
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- Monitor staff capability development and implement improvement strategies to enhance operational productivity.
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- Promote the organisation's open-door communication policy and support staff engagement initiatives.
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Operational Performance and Business Analysis

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- Analyse restaurant sales performance including product demand, store operational segments, service periods and seasonal activity to identify operational improvement opportunities.
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- Develop operational strategies designed to improve efficiency, maximise production capacity and reduce operational downtime.
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- Prepare operational reports and performance analysis for the Restaurant Manager, Licensee and Head Office.
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- Support implementation of operational initiatives that improve productivity and service delivery.
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Facilities, Equipment and Infrastructure Management

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- Develop and coordinate preventative maintenance schedules for restaurant equipment and operational infrastructure.
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- Conduct weekly operational walk-through inspections to identify maintenance and repair requirements.
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- Coordinate repairs and maintenance activities with external contractors and service providers.
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- Conduct monthly audits of IT systems and operational infrastructure to ensure functionality and compliance with organisational standards.
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- Conduct quarterly audits of equipment and operational systems against company standards.
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- Monitor equipment calibration systems to ensure operational accuracy and compliance.
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Safety, Compliance and Risk Management

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- Design and implement workplace safety training programs, including quarterly Safety Squad training initiatives.
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- Monitor safety reporting systems and ensure safety compliance standards are maintained.
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- Conduct periodic operational safety audits and ensure corrective actions are implemented where required.
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- Ensure employees comply with workplace safety procedures and organisational policies.
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Inventory and Operational Resource Management

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- Oversee stock control systems and inventory procedures to ensure efficient operational supply management.
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- Conduct stock audits and analyse stock usage patterns to support waste reduction initiatives.
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- Coordinate inventory ordering schedules and stock delivery planning.
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- Monitor storage procedures to ensure compliance with FIFO stock rotation systems and food safety standards.
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- Manage procurement of operational equipment and small-ware supplies.
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Quality Standards and Customer Experience

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- Promote a customer-focused service culture aligned with organisational standards.
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- Ensure operational procedures maintain high product quality and service consistency.
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- Implement quality monitoring systems designed to support customer satisfaction and operational standards.
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Leadership and Organisational Representation

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- Represent the organisation at official occasions, conventions, training seminars and industry events when required.
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- Support the Restaurant Manager and Licensee in implementing operational strategies and improvement initiatives.
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- Act on behalf of the Restaurant Manager or Supervisor during periods of absence to ensure operational continuity.
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- Prepare ad hoc operational reports and analysis for senior management when required.
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Qualification and Experience Requirements The position requires:

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- AQF Diploma or higher qualification in Hospitality Management, Business Management, Retail Management, Human Resource Management or related discipline with 1 year experienceOR
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- A minimum of three (3) years of relevant managerial experience within a franchised hospitality or retail environment, demonstrating responsibility for operational management, workforce development and business performance.
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Professional experience gained within high-volume franchised hospitality operations may substitute for formal qualifications where the candidate can demonstrate advanced operational leadership capability.

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📌 People & Performance Department Manager at McDonald's (East Ballina)
🏢 Pacific Center - Migration Services
📍 East Ballina