Job Description

Executive Director, Health Contact Centre

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Lead one of Queensland Health's most significant virtual health services. As Executive Director, Health Contact Centre (HCC), you will provide strategic and operational leadership for a statewide service delivering 24-hour health advice, clinical assessment, public health support and virtual care initiatives to Queenslanders. Reporting to the Deputy Director-General, Clinical Excellence Queensland, you will drive service excellence, innovation and sustainable grown while leading a large and diverse workforce.

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The HCC operates around the clock and delivers a broad range of services including 13 HEALTH, Quitline, child health services, immunisation programs, waitlist management, health alerts, outbreak response support and digital health services.

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As Executive Director, you will:

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- Lead the strategic direction, governance and performance of the HCC.
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- Drive innovation in virtual care, telephony and digital health service delivery.
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- Oversee service quality, operational performance, workforce capability and financial sustainability.
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- Build and maintain strong partnerships across government, healthcare services, industry and community stakeholders.
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- Represent the department at state and national forums and provide strategic advice to senior executives, the Director-General and Minister.
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- Foster a high‐performing, customer‐focused culture that delivers exceptional outcomes for Queenslanders.
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The successful person

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You are a proven executive leader with extensive experience leading large, complex service delivery organisations. You combine strategic vision with strong operational acumen and have a demonstrated ability to drive innovation, lead transformational change, build high‐performing teams and influence outcomes across a broad stakeholder environment. Your exceptional communication and relationship management skills enable you to work effectively with government, healthcare leaders, clinicians and community partners.

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This is a fixed term temporary full‐time opportunity for up to six months. Where the successful candidate is an existing Queensland Public Sector employee, the appointment may be managed through a higher duties arrangement.

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Benefits of working with the Department of Health

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By joining the Department of Health you will work within a fast‐paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. You will enjoy a variety of perks, including:

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- Competitive salary + generous superannuation and leave loading
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- Flexible working arrangements
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- Career training and development
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To reflect the diversity within the communities and people we support and serve, we seek to hire a workforce that is both representative and diverse. With a focus on inclusion, accessibility and flexibility, we are committed to supporting you in your career with us.

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📌 Executive Director, Health Contact Centre (Queensland)
🏢 @
📍 Queensland