Job Description

Lead, inspire, and shape our newly established Adelaide team with an industry leader!

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Welcome to Herron Todd White

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At Herron Todd White, we are proud to be one of Australia's largest independent property valuation firms. We are passionate about helping our clients reach their goals through superior, high-value property solutions across every corner of the real estate market-from residential homes to major infrastructure projects, commercial towers, and medical centers.

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Behind our success is a genuine, people-first culture, and we're thrilled to be expanding our footprint with a brand-current hub in South Australia!

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The Opportunity: Shape Our New Adelaide Team

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We are looking for a warm, energizing, and proactive Operations Team Leader to step into our newly refurbished Adelaide CBD office and help set up our newly established team for success.

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In this pivotal role, you will lead, coach, and mentor a cohort of around 15 talented Customer Service Coordinators who support our operations nationwide. You won't just be managing daily workflows-you'll be building a vibrant, connected workplace culture where people feel valued, supported, and motivated to grow every single day.

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What You'll Be Doing

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- Coaching & Mentoring: Guide and encourage your team to hit their personal and operational goals, helping each person unlock their full potential.
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- Workflow Management: Ensure daily tasks, appointments, and job allocations run smoothly and efficiently across Australia.
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- Quality & Service Championing: Monitor service quality and foster a customer-first mindset that creates brilliant experiences for our clients.
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- Culture Building: Bring positive energy to the floor-finding fun ways to celebrate wins, build connection,



and make work a rewarding place to be!
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- Collaborative Leadership: Work closely with our Operations Manager, Valuers, and Directors in an open, highly supportive environment.
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What We're Looking For

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- A Passion for People: You genuinely love leading others, helping them succeed, and seeing a team thrive together.
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- Exceptional Communication: Brilliant listening, verbal, and written skills that foster trust and clarity.
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- Proven Leadership: Demonstrated experience guiding and inspiring a team to achieve high standards and common goals.
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- A Customer-Centric Mindset: Patient, empathetic, and solution-oriented when resolving challenges.
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- Relevant Background: Prior experience leading a team in a customer service hub, scheduling environment, call centre or property setting is highly regarded (but your leadership heart and drive are key!).
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Why you'll love working for us

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When you join us as an Operations Team Leader, you'll enjoy the unique excitement of ground-floor impact-stepping into a fresh, modern CBD office to build, mentor, and inspire our brand-new Adelaide team cohort. In return for your leadership, we offer a competitive base salary paired with a generous bonus rewards program, all backed by an incredibly welcoming network of managers, directors, and peers who are genuinely invested in your success.

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Above all, you'll have the freedom to shape a fun, connected culture where hard work is recognized, team spirit comes first, and finding ways to have a laugh together is just part of the everyday routine.

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Please note:

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Successful candidates will be required to complete pre-employment background checks, including a company-paid Federal Police check. You must also hold an Australian Citizenship or Permanent Residency.

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📌 Operations Team Leader - Customer Service (South Australia)
🏢 Herron Todd White
📍 South Australia