Job Description

Communications and Engagement Specialist

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Communications and Engagement Specialist

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Everything Begins with Connection

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At Journey Early Learning, exceptional family experiences are created with intention - every interaction and every moment matters.

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We're looking for a Communications and Engagement Specialist who blends a passion for people with a curiosity for data, turning insights into meaningful improvements across the family journey.

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This is an opportunity to influence strategy, drive positive change, and help shape how families experience Journey from their very first enquiry through to everyday moments in our centres.

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About the Role

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Brisbane, QLD | Full-time | Hybrid (3 days in office)

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Working within our Marketing team and partnering closely with Enrolments and Operations, you'll take an end-to-end view of the family journey. Identifying opportunities, improving consistency, and ensuring every touchpoint delivers a connected Journey experience.

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You'll use customer insights, feedback and data to design and implement initiatives that strengthen engagement, improve retention and support occupancy growth.

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Communication, Experience & Insights

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Provide strategic communications to internal stakeholders, helping translate complex priorities, projects and issues into clear messaging and engagement approaches.

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- Create, maintain and report on marketing and communications workflow
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Analyse family feedback, sentiment and engagement data to identify trends, monitor key metrics and uncover opportunities

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Translate insights into actionable strategies that improve the family experience

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- Support customer journey mapping, reporting and continuous improvement initiatives across the organisation
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- Develop and implement customer experience initiatives, identifying gaps and improving consistency across all family touchpoints
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- Partner with Marketing, Enrolments and Centres to align messaging and create a seamless family experience
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- Recommend and drive improvements across systems, processes and communications to enhance overall experience
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Stakeholder Engagement

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- Work closely with internal teams to implement experience-led changes
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- Provide guidance, resources and best practice to support centres
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- Champion a customer-first mindset across the business
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What Success Looks Like

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- Improved family satisfaction, engagement and retention
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- Consistent, high-quality customer journeys across centres
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- Increased advocacy and measurable, data-led outcomes
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About You

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You're naturally curious and enjoy understanding the "why" behind customer behaviour.

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You bring:

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- Experience in customer experience, marketing, comms or a similar field
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- Strong analytical skills with the ability to turn insights into action
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- Excellent communication and stakeholder engagement skills
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- A balance of empathy and commercial thinking, with a hands-on approach
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Bonus: Experience with CRM systems, customer feedback tools or journey mapping

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Why Join Journey?

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At Journey Early Learning, we're building experiences that families trust, remember and value - and we know our people are at the heart of that.

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You'll benefit from:

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- Competitive salary +Super
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- Performance-based bonus opportunities
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- Hybrid working (3 days in office)
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- A supportive, collaborative team environment
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- The prospect to influence strategy and drive meaningful impact across the organisation
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Because at Journey, every improvement begins with understanding the families we serve.

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📌 Communications and Engagement Specialist (Queensland)
🏢 Journey Early Learning
📍 Queensland