Job Description

Retail Supervisor | Lifeline Employment • Permanent • Full Time (must be available for one Saturday shift per fortnight) • Location: Innisfail • Remuneration: $29.45 p/hr + Super + NFP Salary Packaging + commission program for high performers

n

Responsibilities

n

n
- Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes.
n
- Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved.
n
- Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure profitability is maintained and improved.
n
- Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries.
n
- Identify issues and opportunities based on selling and customer feedback.
n
- Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy.
n
- Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance.
n

n

Qualifications

n

n
- Passionate about Lifeline and able to articulate its purpose.
n
- Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people.
n
- Ability to deliver a high level of customer service and exceed customer expectations.
n
- Demonstrated enthusiasm and eagerness to learn the fundamentals of all store roles,



including customer service, visual presentation, online marketing and stock control.
n
- Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers.
n
- Communicate promotional event information to maximise results.
n
- Identify issues and opportunities based on trends and customer feedback and set and exceed priorities to meet daily deadlines; developing plans to meet short-term objectives.
n
- Strong problem solving and influencing skills.
n
- Ability to use a retail business systems, POS and Microsoft Office.
n

n

Perks

n

n
- NFP Salary Packaging: Save tax and increase take‐home pay by salary packaging everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
n
- Staff Discounts.
n
- Recognition and rewards platform, including employee discounts at hundreds of retailers, everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and staff assistance programs.
n
- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.
n
- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.
n
- Career development opportunities.
n
- Flexible work arrangements to support work‐life balance.
n
- Positive and inclusive team.
n

n

UnitingCare is committed to providing equal opportunities to all employees, regardless of sex, race, culture, sexual orientation, disability or gender identity. Aboriginal and Torres Strait Islander applicants are strongly encouraged.

#J-18808-Ljbffr

📌 Shop Supervisor (South Innisfail)
🏢 UnitingCare Health
📍 South Innisfail