Job Description

HAYLO People are a specialist recruitment agency within the Personal Injury & Insurance industry, and we're partnering with a leading claims service provider within the NSW Nominal Insurer Scheme as they continue to grow their Workers Compensation division.

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We're seeking experiencedCase Managers and Senior Case Managersto join an organisation that is genuinely investing in its people, technology, and customer outcomes.

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Currently ranked#1 and #2 with icare for Work Capacity and 13-Week Performance, while currently sitting at a 100% Customer Satisfaction (CSAT) rating, this organisation has focused on delivering exceptional RTW outcomes and creating an environment where their people can thrive.

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You'll report into an inspiring leadership team, working in a small supportive team each having a dedicated Injury Management Specialist, ensuring you have the guidance and support needed to succeed.

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The Chance

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This role is ideal for an experienced Case Manager looking to step into a Senior position or an established Senior Case Manager wanting to work within a high-performing team that genuinely empowers you to make decisions.

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You'll manage a portfolio of predominantly physical claims while mentoring and supporting junior team members. Depending on your experience and preference, you can manage either a front-end or tail-end portfolio, focusing on delivering outstanding return-to-work outcomes.

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You'll be joining a collaborative team that is passionate about customer service, continuous improvement, and making a genuine difference in people's lives.

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Why You'll Love This Role

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- Industry-leading average front-end caseloads of 40 claims
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- Tail-end portfolios capped atunder 60 claims
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- PIAWE calculations and weekly payments managed by a dedicated support team
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- AI-powered technology soon being rolled out to reduce administration and allow more time with injured workers.
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- Hybrid working with only2 days per weekin either the Sydney CBD or Parramatta office
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- Flexible start and finish times to support work-life balance
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- 9-day fortnightwith an RDO every month
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- Dedicated Injury Management Specialist aligned to every team
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- Supportive leadership with genuine career progression opportunities
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- Competitive salary package and employee benefits
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About You

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To be successful, you'll bring:

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- 12+ months experience managing Workers Compensation claims
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- Experience managing physical injury claims (highly regarded)
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- A passion for delivering exceptional customer experiences
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- Strong communication and stakeholder management skills
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- High emotional intelligence with the ability to balance empathy and commercial outcomes
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- A collaborative mindset and willingness to support and mentor others
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- The ability to adapt to new technology, systems, and legislative changes
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If you're looking to join a high-performing organisation that genuinely supports its people while providing one of the most manageable portfolios in the market, we'd love to hear from you.

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We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply or any of our roles.

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HAYLO Peopleis a specialist recruitment agency supporting the Personal Injury & Insurance industry. For more information or to discuss this role in further detail please get in touch with Dominic Sheppard on 0421 573 213 or [email protected]

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📌 Senior Case Manager, Workers Compensation (New South Wales)
🏢 Haylo People
📍 New South Wales