Job Description

Guest Experience Officer - Torquay Holidays

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Torquay VIC 3228, Australia

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Posted Sunday 19 July 2026 at 2:00 pm

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We're on the lookout for a Casual Guest Experience Officer to join our team at our Torquay site.

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Reporting to the Park Manager, you'll play a key role in being the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it!

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Join the team at Ingenia Holidays Torquay and enjoy working in one of Victoria's most iconic coastal destinations, just moments from world-famous surf beaches and the Great Ocean Road.

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Why You'll Love Life at Ingenia

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- Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
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- Employee referral, employee of the month, and employee of the year rewards
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- Flexible work schedules to suit your lifestyle
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In this Role, You'll

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- Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
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- Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
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- Coordinate and deliver engaging holiday activities within budget,



maintain a safe and tidy environment, and encourage guest participation.
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- Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
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- Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules.
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You're Likely a Match If You

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- You're passionate about creating warm, memorable guest experiences through genuine customer service.
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- You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role.
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- You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment.
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- You work collaboratively with others, communicate with empathy, and bring a robust eye for detail to everything you do.
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- You have a valid Working with Children Check.
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- You have a current automatic driver's license.
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You're someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

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📌 Guest Experience Officer - Torquay Holidays
🏢 Ingenia Holidays
📍 Torquay