Our FMCG client is a market leader and they have recently grown considerably. This has enabled the expansion of the Supply Chain team and the opportunity to bring on an experienced Customer Service/Sales Administrator to support their production.
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The manufacturing plant is based in the Western suburbs of Melbourne, with parking. With approx. 100 staff, this is a busy site with a consistent workload.
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The Role
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Reporting into the Supply Chain Manager, and working alongside 2 other teammates, this is a newly created role due to increased workload. You will work collaboratively with the team to understand the full operation to be able to cover each other when needed.
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You will be based in the office full time, but there is the possibility of some flexibility in hours and the added benefit of 5 weeks annual leave!
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Key Responsibilities
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- Enter and maintain customer sales orders in the ERP system accurately and on time.
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- Monitor open orders and backorders, communicating updates or delays proactively.
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- Keep customers informed of production schedules, changes, and potential delays.
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- Respond to enquiries on orders, stock, pricing, and documentation.
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- Coordinate customer requirements with Production, Warehouse, QA, and Logistics.
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- Work with the Supply Chain Manager to align customer needs with production capabilities.
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- Prepare and send customer reports (inventory, order status, delivery performance).
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- Maintain accurate customer records and documentation.
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- Support internal departments to resolve any product or delivery issues
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Skills & Experience
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- Previous experience in customer service, sales administration, or order fulfilment (manufacturing or supply chain experience preferred).
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- Strong written and verbal communication skills.
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- Excellent attention to detail and accuracy.
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- Ability to manage multiple priorities in a fast-paced workplace.
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- Strong work ethic
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- ERP experience (MYOB highly regarded) and intermediate Excel proficiency.
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- Strong problem-solving, follow-up, and customer-focused approach.
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- Team player and flexible approach to work
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How To Apply
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To be considered, please submit your CV and cover letter through the advertisement.
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📌 Customer Service Administrator (Victoria)
🏢 Aspect Personnel
📍 Victoria
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