n
- Plan your customer service maintenance visits in a structured and methodical manner.
n
- Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
n
- Field Service Reports - to be completed for every maintenance & service call attended.
n
n
Operational Delivery:
n
n
- Carry out commissioning, service maintenance and after-hours service commitments in a skilled, efficient manner.
n
- Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
n
- Keep up to date with your training requirements across multiple Vertiv technologies.
n
- Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
n
- Spare Parts Keep personal onboard spares inventory, record & report inventory use.
n
n
WHS, Environment & Quality:
n
n
- Comply with all Work, Health & Safety, Environment and Quality obligations.
n
- Actively promote safety in the workplace
n
n
Daily Work Duties and expectations:
n
n
- Drivers Licence is required (may involve visit to remote sites)
n
- Overnight or longer trips may be required.
n
- Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
n
- Attending customer Service calls.
n
- Use of ladders, Scissor lift and scaffolding.
n
- Working in tight and restricted locations.
n
- Working on and around Energised Electrical equipment.
n
- Working on live refrigerant lines and pressure vessels.
n
- Working and Heights (needs Work at Heights Training and refreshed every 5 years)
n
- Working on HVAC Mechanical systems that will involve awkward body positions at times.
n
- Lifting, carrying, relocating equipment and components (e.g. Compressors, Gas Bottles etc)
n
n
Employees reporting to Incumbent Nil
n
Main contacts within Company
n
n
- Other Customer Engineers – Thermal
n
- Service Supervisor –Thermal
n
- Service Operations Manager
n
- Safety Manager
n
- Technical Support Team
n
- Sales Team
n
- Finance
n
n
Main contacts outside the Company
n
n
- Customers
n
- Product Suppliers
n
- Contractors
n
- Vertiv Partners
n
n
Education/Qualification:
n
n
- Mechanical Trade Certificate (state dependant)
n
- Restricted Electrical Licence
n
- Refrigerant Handling Licence
n
n
Specialist Knowledge:
n
Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
n
Practical Experience:
n
n
- Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
n
- Thermal controls & Networking knowledge
n
- Proficiency in Microsoft Office
n
n
Personal Characteristics:
n
n
- Excellent communication, inter-personal and problem-solving skills.
n
- Learning agility
n
- Interpersonal skills
n
- Ability to work collaboratively in a team environment.
n
- Ability to multitask and priorities workloads.
n
- Negotiation & influencing skills.
n
- Computer literacy at an intermediate level
n