Job Description

When you join Early Start Australia, you'll be part of an allied heath team that's in it together. A local team that's right beside you, supported by leaders who know the work. From small shifts to life-changing breakthroughs, you'll make a positive impact for children, young people, and their families across Australia. With flexibility and support to thrive, you'll continue to grow and build a meaningful career, your way.

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What you'll do at our Durack clinic:

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Client Administration & Care Coordination

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- Coordinate client appointments and therapy support activities in collaboration with therapists, administration, and leadership teams to optimise therapist travel time, therapy hours, and administrative efficiency
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- Respond promptly to changes in therapist availability and ensure schedules are accurately updated within the Practice Management System (PMS)
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- Facilitate continuity of care by rescheduling sessions, converting appointments to telehealth, or coordinating therapy support activities in place of cancellations
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- Conduct client welcome and onboarding calls, gathering relevant health, psychosocial, and risk-related information to support safe and effective service delivery
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- Ensure NDIS plans are obtained and stored appropriately, or clearly documented where families choose not to provide plans
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Operational Oversight & Systems Management

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- Monitor and action administration task queues and shared inboxes, completing tasks directly or delegating appropriately to administration and therapy team members
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- Oversee appointment completion, accurate invoicing,



and service delivery summaries in alignment with NDIS, Medicare, and private funding requirements
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- Generate, amend, and manage therapy plans and formal documentation in accordance with organisational processes and funding model requirements
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- Prepare and distribute PMS reports to therapists and leadership, providing accurate insights into caseloads, productivity, and client data
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Compliance, Reporting & Quality Assurance

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- Adhere to nationally consistent administrative and clinical support processes communicated via training, the Knowledge Hub, and leadership communications
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- Maintain strict privacy and confidentiality in line with organisational policies and legislative obligations
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- Ensure incidents, complaints, risks, and hazards are identified, documented, and escalated appropriately
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Workplace Health, Safety & Organisational Responsibilities

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- Comply with and promote work health and safety, child secure environments, cultural competence, and emergency procedures
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- Actively participate in risk identification, assessment, and prevention activities
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- Take reasonable care for personal safety and the safety of others, follow safe work practices, attend WHS consultations, and report hazards or incidents promptly
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What you'll bring:

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- Highly developed organisational skills with the ability to prioritise tasks and work at a fast pace to meet deadlines, with flexibility to re-prioritise as needs change
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- An empathetic capacity with the ability to listen patiently, respond appropriately, make risk assessments, escal**...**
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📌 Administrator - (Therapy Coordinator) (Darwin City)
🏢 Advanced Personnel Management
📍 Darwin City