Job Description

Introduction: The Business Manager is a mid-level delivery owner responsible for managing the end-to-end execution of complex TTL campaigns across multiple integrated workstreams. You operate as the central point of coordination between clients, creative, strategy, and production teams, ensuring all components of a campaign are aligned, delivered on time, on budget, and to a consistently high standard.

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Key Responsibilities

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- Act as the day-to-day contact for clients across assigned projects.
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- Build strong, trusted relationships with client stakeholders and internal teams.
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- Ensure clear, consistent communication across all stages of project delivery.
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- Proactively manage expectations, flag risks early, and support resolution of issues.
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- Support Account Directors in managing client priorities and delivery alignment.
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- Translate client briefs into clear scopes, timelines, and delivery plans.
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- Manage end-to-end delivery of TTL campaigns across multiple workstreams.
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- Coordinate internal teams (creative, strategy, production, digital) to ensure smooth execution.
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- Lead weekly WIP meetings, tracking progress, dependencies, risks, and actions.
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- Oversee production processes from briefing through to delivery and QA.
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- Review creative and production outputs to ensure alignment with briefs, brand standards,



and technical requirements.
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- Work closely with cross-functional teams to ensure alignment and efficient delivery.
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- Support post-campaign reporting by consolidating data, outputs, and learnings.
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- Contribute to Quarterly Business Reviews (QBRs) with performance insights and recommendations.
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Experience & Skills

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- 3-5+ years' experience in account, project, or production roles
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- Experience delivering integrated TTL campaigns
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- Strong understanding of creative and production workflows
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- Experience with global/large brands advantageous
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- Strong financial acumen (budgeting, forecasting, job tracking)
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- Proficiency in tools (Asana, Monday.com, Workfront, Jira, Workbook etc.)
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- Strong communication skills
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- Highly organised with strong attention to detail
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- Tertiary qualification preferred
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Why Join Us?

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- Work with one of the world's most creative brands — Samsung.
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- Collaborate with global experts across technology, commerce, data, and creativity.
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- Be part of a growing team driving Cheil's transformation.
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- Hybrid working model with Sydney Olympic Park HQ.
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- Opportunities for professional development and regional collaboration across the Cheil network.
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📌 Account Manager - Client Services (Parramatta)
🏢 Cheil Australia
📍 Parramatta