Job Description

Work Zone Solutions, a subsidiary of the Jaybro Group, specialises in high-performance barrier systems, focusing on safety, innovation, and sustainability. Our products include concrete barriers, steel barriers, plastic barriers, crash cushions, anti-gawk screens and hostile vehicle mitigation systems.

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We are looking for our next Category Inside Sales superstar to join our team in Arndell Park, NSW.

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Reporting to the Category Manager, you will play a crucial role in generating new business opportunities and maintaining customer relationships.

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You will work closely with the sales team to achieve sales goals and ensure customer satisfaction through exceptional service and product knowledge.

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Responsibilities

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- Manage inbound and outbound sales calls, emails, and other forms of communication to convert leads into sales
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- Quote creation
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- Outbound quote follow-up
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- Enter and manage orders in our ERP system
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- Book Pick Tickets/ Freight with internal & 3PL Branches
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- In bound receiving completion in SAP
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- Exceed sales targets and KPIs for the assigned category.
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- Build and maintain strong, long-lasting customer relationships
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- Provide expert advice on our range of products and services, ensuring the right solutions for our customers
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- Collaborate with Account Managers, Sales Managers, and other internal teams to ensure customer satisfaction and retention.
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- Respond promptly to customer inquiries, address concerns, and resolve any post-sale issues.
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- Accurately update and maintain CRM systems with customer information, sales activity, and pipeline status
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Requirements

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- Previous experience in an inbound and outbound sales or a customer focused role
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- Experience with CRM & ERP systems (E.g. SAP or Salesforce)
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- Strong written and verbal communication skills
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- Excellent organisational skills with high attention to detail
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- Ability to manage multiple tasks in a fast-paced environment
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- A proactive, self-motivated and customer focused approach
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- Ability to work autonomously
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As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & a national criminal history check.

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- Certified as a Great Place to Work!
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- Great company culture & high employee engagement
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- Feel like a Business Owner – Make Your Mark!
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- Dynamic & Supportive Management & Team.
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- Employee Recognition Platform - ELEVATE
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- WHEREFIT discounts.
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- Employee Assistance Program - UPRISE
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If you'd like to join a winning team and a company with a fantastic culture, please apply now.

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Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive setting for all employees.

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📌 Customer Service Representative (New South Wales)
🏢 Jaybro Group
📍 New South Wales