Job Description

We are currently working on an exciting chance to join an end-user in Melbourne (Western Suburbs) as a D365 Support Consultant.

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This is a Permanent position and they can offer a hybrid working model (2-3 days in office and more WFH once settled in).

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D365 F&O; Support Consultant

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You will be responsible for

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- Take ownership of customers issues and follow problems through to resolution
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- Deliver technical troubleshooting in line with SLA agreements and in partnership with application vendors - ensure high customer satisfaction through prompt handling of tickets
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- Undertake tuning and scaling of systems for both performance and security
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- Manage security profiles across application in line with IT security principles
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- Provide 2nd level support for all ERP and CRM system users (D365 F&O;, D365 CE/Resco)
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- Deliver client onboarding activities, maintain system training documentation and provide training to end-users
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- Identify inefficiencies in system functions and recommend optimal business practices
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- Develop functional specifications for system users to approve
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- Document system end to end to ensure knowledge is shared
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What skills & experience you have

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- Strong experience in Application support with either the Dynamics 365 F&O; solution AND/OR D365 CE/CRM support
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- Exceptional troubleshooting skills
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- Power Automate knowledge, SQL knowledge
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- Understanding of API configurations and management
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- Ability to work through issues with customers to resolution.
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- Excellent organisational skills to ensure all cases are updated and current.
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- High level of initiative, accountability, and an eye for quality
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- Well spoken, with outstanding written and verbal communication
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- Ability to diagnose and resolve basic technical issues
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- Proficiency in English
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- Microsoft Certifications in your domain are highly desirable
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- PowerBI knowledge (beneficial but not required)
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- ITIL Foundation (beneficial but not required)
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Please click apply or contact [email protected] to learn more

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📌 F&O Application Support (Victoria)
🏢 Dynamo Recruitment
📍 Victoria