Job Description

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An exciting 12-month daily rate contract opportunity is available for a Digital Project Manager to lead a major omni-channel transformation program, delivering Salesforce Service Cloud, Voice, and online customer experience uplift across a large, high-volume environment. You'll drive the delivery of an integrated customer service platform covering voice, email, SMS, AI-driven workflows, and automation while coordinating cross-functional teams, partners, and business stakeholders. This is a highly visible, business-critical role focused on enhancing service performance, modernising telephony, and enabling future-state digital service capabilities.

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What you'll do

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- Lead end-to-end delivery of a digital and voice transformation and online Market Place program across multiple teams
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- Manage implementation of Salesforce Service Cloud, Voice, and omni-channel capabilities
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- Coordinate solution design, build, UAT, training, go-live and hypercare activities
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- Partner with technology, business operations, change, and enablement teams
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- Oversee project timelines, budgets, risks, reporting and governance
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- Lead vendor engagement across Salesforce, telephony, AI, and integration partners
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- Drive change adoption through communication, training alignment, and stakeholder management
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- Ensure seamless rollout of digital channels, automation and AI-powered service enhancements
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What you'll need

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- Proven experience as a Digital Project Manager delivering complex enterprise projects
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- Background managing Salesforce or large CRM implementations (Service Cloud preferred)
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- Experience leading telephony, voice, or contact centre transformation programs
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- Strong project governance, planning, RAID management and stakeholder communication skills
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- Ability to coordinate technical, business and vendor delivery streams
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- Experience managing change, training and adoption activities in rapid-paced environments
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- Understanding of omni-channel service, AI-assisted workflows, or customer operations highly desirable
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- Confident communicator with excellent facilitation, presentation and reporting abilities
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The perks

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- Lead a major digital uplift with enterprise visibility
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- Hands‐on ownership of a transformative, multi‐stream program
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- Hybrid working with a supportive delivery and change team
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- Opportunity to shape a modernised, AI‐enabled service experience
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What's next

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Apply Now Or Reach Out To

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Elton Kelly
n Principal Consultant, Natural Selection Group
n M: 0405 294 375
n E: [email protected]

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Referrals increase your chances of interviewing at Natural Selection Group by 2x.

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📌 Digital Project Manager (Victoria)
🏢 Natural Selection Group
📍 Victoria