Job Description

About Us

n

Johnson Controls is a global innovator in intelligent building solutions, including fire suppression, security, and HVAC systems. We work to enhance safety and efficiency for our clients in commercial, industrial, and critical infrastructure sectors.

n

Job Description

n

Johnson Controls is a global innovator in intelligent building solutions, including fire suppression, security, and HVAC systems. We work to enhance safety and efficiency for our clients in commercial, industrial, and critical infrastructure sectors.

n

The Opportunity

n

Join our Fire Suppression team in an Inside Sales & Customer Support role focused on pricing, quotes, and CRM-driven sales activity. You'll support outside sales by raising quotes, following up on quotes, and creating/managing opportunities in the CRM, while delivering excellent service to customers and resellers. This role emphasizes non-technical customer interactions, strong attention to detail, and problem-solving to keep sales moving smoothly.

n

What You'll Do

n

n
- Prepare pricing for quotes and respond to pricing inquiries from customers and resellers.
n
- Follow up on quotes to advance opportunities and convert quotes to orders.
n
- Assist outside sales teams by raising quotes in the CRM and creating new opportunities; maintain accurate opportunity records and stages.
n
- Liaise with customers, resellers, and internal teams via phone and email to resolve questions and maintain timely communication.
n




- Build and maintain strong customer relationships through professional, responsive service.
n
- Manage general administrative tasks to keep projects, accounts, and CRM data organized and up to date.
n
- Support business development activities as needed.
n
- Provide non-technical product information and guidance to customers, focusing on service quality and problem resolution.
n

n

What We're Looking For

n

n
- Experience in internal sales, customer service, or administration; CRM experience preferred.
n
- Solid focus on pricing, quotes, follow-up, and creating opportunities in a CRM system.
n
- Excellent communication and problem-solving skills; customer-centric mindset.
n
- Detail-oriented, organized, and proactive with the ability to manage multiple tasks.
n
- Ability to work both independently and as part of a collaborative team.
n
- Interest in fire suppression or building safety is a bonus but not required; non-technical aptitude is valued.
n

n

What's In It For You

n

n
- Market-competitive salary and quarterly bonus
n
- Training and mentorship
n
- Supportive, inclusive team environment
n
- Career development opportunities with a global leader
n

n

Ready to join us?

n

If you're organized, customer-focused, and eager to drive sales through effective pricing, quotes, and CRM-driven opportunities, we'd love to hear from you.

n

We do not accept unsolicited resumes. Any resumes sent to JCI without the request from JCI's Talent Acquisition team will not be recognised as an introduction.

#J-18808-Ljbffr

📌 Inside Sales Specialist (Williamstown)
🏢 Johnson Controls
📍 Williamstown