Job Description

About the role

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The Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

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Position Accountabilities

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Coaching and Continuous Improvement

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- Continuous coaching of team members in the areas of:n n
- Scoping accuracy
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- Cost validation
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- Compliance
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- Project coordination and management
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- Usage of virtual assessing software
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- Virtual assessment techniques
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- Provide constructive feedback for continuous improvement & increased capability
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- Operate within and seek to continuously improve the Home Claims Operating Model through interpretation of operational reporting and supplied analytical information to support team daily, weekly and monthly priorities
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People Leadership

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- Lead, monitor and inspire the team to execute a high standard of service and process adherence
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- Manage team members in accordance with company policies and employment laws, and ensure relevant HR procedures are applied (including Safety, Wellness and Health, Workplace Behaviour and Performance Improvement frameworks)
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- Demonstrate and advocate a commitment to the company values
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- Provide guidance and support to team members, with the goal of enhancing skills, overcoming challenges and achieving career goals
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- Handle escalated claims, complaints and other matters of complexity
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- Regularly evaluate performance, setting clear expectations, and working collaboratively with team members to identify and set achievable targets
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Cost Control

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- Implement cost control strategies to deliver cost outcomes to plan
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- Refine existing cost control strategies in line with business objectives
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- Identify areas of improvement throughout the Home Claims Value Chain
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Relationship Management

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- Build and maintain relationships with a variety of internal and external stakeholders
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- Provide constructive feedback to internal and external stakeholders
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Performance and Progress Reporting

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- Provide on-the-ground insight to contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance
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- Provide detailed input into on-going process and system development
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- Provide input into staffing requirements and recruitment
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- Track, monitor and report on Key Performance Indicators (KPIs), ensuring productivity and quality metrics are in line with internal expectations
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What Experience You'll Bring

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- Experience managing a team of professionals and operating effectively as part of a team with accountability for business results
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- Proven ability to lead, performance manage, coach and mentor a team
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- Strong change‐agility
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- Previous estimating experience preferred
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- Exceptional time management and organisational skills
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- Solid verbal communication skills, effective with both customers & industry professionals when negotiating best business outcomes
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- Strong, accurate written communication skills, including but not limited to report writing
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- Minimum 2 years' experience in Home Assessing, or Building Industry
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- Demonstrated experience in building effective business relationships with multiple stakeholders
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- Insurance experience preferred, but not essential
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- Operational reporting literacy
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Our perks

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- Extra leave – Enjoy additional leave days on us! You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
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- Paid parental leave – We support our new parents with paid parental leave and other benefits
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- Workplace giving – We offer workplace giving and we'll dollar match your donations to registered charities
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- Development opportunities – We're championing your development with internal programs and access to a wide range of online courses
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- Employee discounts – You'll receive discounts on Budget Direct insurance products
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- Reward and recognition – We reward high performance with employee recognition, reward and incentive schemes
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- Onsite facilities – There's excellent end-of-trip facilities on offer and private spaces for nursing mothers
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- Get social – Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites
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📌 Team Leader Desktop Home Assessing (Victoria)
🏢 Auto & General Australia
📍 Victoria