Job Description

Full time Front Office Duty Manager (PM Shift)

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Lead the Evening Operations of One of Melbourne CBD's Busy Hotels

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Are you an experienced hospitality professional who thrives in a fast-paced environment and enjoys leading a team? Great Southern Hotel Melbourne is looking for a confident, customer-focused Full-Time Duty Manager to join our Front Office team.

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Located in the heart of Melbourne's CBD, Excellent Southern Hotel offers 265 guest rooms and welcomes both business and leisure travellers. Just a short walk from Southern Cross Station, Crown Casino, Marvel Stadium, the Melbourne Convention & Exhibition Centre and many of Melbourne's iconic attractions, we pride ourselves on delivering exceptional guest experiences.

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If you're passionate about hospitality, enjoy problem-solving, and can confidently lead a team during our busiest hours, we'd love to hear from you.

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About the Role

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This is a full-time permanent position working predominantly 3:00 PM – 11:00 PM.

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As the Duty Manager, you will oversee the hotel's evening operations, ensuring seamless service delivery, guest satisfaction, and operational excellence while supporting and developing the Front Office team.

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Key Responsibilities

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- Lead and supervise the Front Office team during afternoon and evening operations.
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- Ensure smooth guest check-ins and check-outs while maintaining exceptional service standards.
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- Handle guest enquiries, requests and complaints professionally, efficiently and with empathy.
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- Act as the Manager on Duty, making operational decisions and resolving issues as they arise.
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- Coordinate effectively with Housekeeping, Maintenance, Food & Beverage and other departments to ensure smooth hotel operations.
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- Support, coach and motivate the Front Office team while maintaining a positive workplace culture.
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- Ensure hotel policies,



procedures and brand standards are consistently followed.
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- Assist with daily reporting, cash handling, shift balancing and end-of-day procedures.
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- Maintain a safe, secure and welcoming environment for both guests and team members.
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About You

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We're looking for someone who is passionate about hospitality and enjoys leading from the front.

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You will have:

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- Minimum 1 years' experience in a Front Office Supervisor or Duty Manager role within a hotel.
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- Strong leadership skills with the ability to motivate and support a diverse team.
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- Exceptional communication and interpersonal skills.
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- A genuine passion for delivering memorable guest experiences.
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- Proven experience handling guest complaints and resolving issues confidently.
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- Excellent organisational and time management skills.
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- The ability to remain calm and make sound decisions under pressure.
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- Professional presentation and grooming.
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- Availability to work full-time afternoon and evening shifts (3:00 PM – 11:00 PM), including weekends and public holidays on a rotating roster.
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- Full Australian working rights.
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Experience with Opera Cloud or similar Property Management Systems will be highly regarded, however training will be provided.

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Why Join Great Southern Hotel?

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- Full-time, stable employment with consistent PM shifts.
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- Competitive salary based on experience.
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- Supportive leadership team and positive workplace culture.
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- Ongoing training and career development opportunities.
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- Opportunity to grow within a well-established hotel group.
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- Convenient CBD location just minutes from Southern Cross Station.
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- Staff discounts and internal career progression opportunities across our hotel network.
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Ready to Take the Next Step?

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If you're an experienced hotel professional who enjoys leading teams, creating exceptional guest experiences and making an impact every shift, we'd love to hear from you.

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📌 Full-Time Front Office Duty Manager (PM Shift) (Victoria)
🏢 The Great Southern Hotel
📍 Victoria