Job Description

Based in our Ipswich office, you'll join our Apprentice Connect Provider, in a varied role where you'll play an important role supporting field staff, employers and Apprentices.

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With a mix of customer interaction and administration, this role suits someone who enjoys a high volume, fast-paced environment, is comfortable working to KPIs, and takes pride in delivering accurate, compliant and genuinely helpful support.

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Key Responsibilities:

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- Deliver outstanding customer service over the phone and via email
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- Assist with Training Contracts, incentive claims, support loan applications, and related documentation
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- Address and follow up customer enquiries within service standards
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- Maintain and update customer records accurately
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- Support internal field staff with administrative and program-related tasks
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About you

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You bring enthusiasm, initiative and a genuine commitment to customer service. Comfortable managing competing priorities, you enjoy being the go-to support for both customers and colleagues. You will also have:

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- Excellent written and verbal communication skills
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- Strong attention to detail with accurate and efficient data entry skills
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- Demonstrated ability to interpret and analyse information
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- Proven experience in meeting set KPIs and customer service standards
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- Strong initiative and ability to self-manage workloads
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- Ability to build relationships with various internal and external stakeholders
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- High level of computer literacy across various systems
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Find your ME at MEGT

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At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982!

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We're proud to be certified Great Place to Work several years in a role and Great Place to Work for Women 2025 - and we live it every day. We support work-life balance and offer great benefits to help you thrive:

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- 3 paid Christmas close-down days
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- 14 weeks paid parental leave after 6 months
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- Buy or cash out extra annual leave + 17.5% leave loading
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- Pro-rata long service leave after 7 years
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- Salary packaging available (non-PBI)
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- Travel, retail, entertainment and health insurance discounts
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- Employee Assistance Program (includes Nurse on Call)
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The MEGT Commitment

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At MEGT, people are at the heart of everything we do. Our values - United, Savvy, Trailblazers, and Thrive - guide our culture and the way we work.

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We are an Equal Opportunity Employer and Child Safe Organisation, committed to a protected, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.

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📌 Customer Service Officer - Field (Queensland)
🏢 MEGT (Australia
📍 Queensland